Directly oversees operations of the Labor Division Investigations Unit. Directs, instructs, guides and counsels investigation staff in carrying out assigned duties. Devises schedule of work for subordinates. Evaluates and assigns work to staff based on workload, priority and complexity. Resolves problems and questions presented by staff. Instructs staff as to proper statutes, rules, policies and methods used in the work system. Review case files, determinations and dismissals completed by the investigators to ensure adherence to established standards. Answers public inquires by phone, e-mail and letter concerning Arizona Labor statutes, administrative rules and policies and procedures. Responds to claimant inquires regarding procedural questions and protests of Determinations. Conduct bi-weekly team huddles, monthly Investigation meetings, monthly one-on-ones, monthly Gemba Walks and yearly performance evaluations with all investigators. Maintain the team Virtual Huddle Board and the Investigations Tracking Board (in-office). Confer with Labor Department Director on policies and procedures, personnel issues and difficult Labor matters. In the Directors absence, assume responsibilities of Director, State Labor Department.

Opportunity to join a great team!

Performs work corresponding to the activities within the Division of Public Health Licensing Services, Bureau of Long Term Care Facilities Licensing. Assists with or determines the issuing of licenses to licensed facilities and providers, maintaining current licenses by ensuring compliance with all applicable regulations. Conducts initial and annual recertification inspections of health care institutions regulated by the Department to determine compliance with all applicable regulations. Review of quality systems by tracking documents, corrective actions, and other quality data. Conducts investigations of the operation of a licensed facility or provider upon receiving a complaint or of an unlicensed facility. Performing services that need regulation. Corresponds with the regulated community or with regulatory bodies, responds to technical questions from licensees, develops standards, participates in rulemaking, and conducts inspections. Performs, assists or reviews detailed investigative or inspection reports, statements of deficiencies, and correspondence regarding changes in the status of a licensee’s license, or other types of legal orders.