Arizona Department of Education

Empowerment Scholarship Account (ESA) Section
Phoenix Section

Salary: $51,500 

Grade: 18

Closing Date: Open until filled

• This position will be responsible for addressing purchase compliance inquiries and requests, providing effective customer communication and support through various channels, and ensuring adherence to statutes, rules, and compliance with the ESA Parent Handbook.
• In-state travel may be required for this position.

Candidates should apply with an ability and willingness to work in-office five days per week.

• Review account expenses and complete account closures
• Conduct audits on randomly selected ESA accounts to assess program compliance
• Identifying potentially fraudulent activity and/or the need for referral to collections
• Participate as a witness in programmatic appeals as required
• Collaborate with team leads and manager to address purchase compliance inquiries and requests in a fast-paced environment with shifting priorities
• Provide effective communication and support to customers through various channels including order submissions, HelpDesk tickets, and phone calls
• Work with the team to ensure adherence to statutes, rules, and compliance with the ESA Parent Handbook, contributing to the achievement of the team's goals and expectations
• Research and escalate constituent concerns, utilizing systems and tools to verify compliance standards and interpreting data to ensure accuracy and completeness
• Support the ESA Leadership team in reporting data/metrics, handling related projects/reports, and performing any other relevant functions within the team

Knowledge in:
• Customer service principles and practices
• Understanding of fraudulent activity detection and escalation processes
• Account review processes
• Applicants with a degree in business administration, accounting, audit, finance, and/or combination of training and relevant experience to the field are preferred.

Skills in:
• Excellent customer service and communication skills (both verbal and written)
• Strong problem-solving abilities and attention to detail
• Effectively prioritize tasks and work in a fast-paced environment
• Work collaboratively with team members and management
• Proficiency in Microsoft Office

Ability to:
• Work independently and without supervision when required or needed
• Utilize electronic systems and other tools/resources
• Clearly communicate rules and regulations, legislative guidelines, and program policies to external stakeholders
• Capacity to handle customer inquiries and concerns through various communication channels
• Capability to support leadership in reporting data and metrics when needed

Preference will be given to those applicants with:
• An associate degree or higher, and/or who have knowledge of the ESA program (statutes, rules, and regulations), and/or are bilingual in Spanish.

• Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• Ten paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan
• Wellness plans

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-3186 or emailing Human.Resources@azed.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

To submit your resume, click the "APPLY NOW" button below.

Having trouble applying for this position?

Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.