DEPARTMENT OF ECONOMIC SECURITY

Address: Division of Developmental Disability (DDD)
4000 North Central Avenue, Phoenix, Arizona 85012

Salary: $79,000.00-$88,000.00 

Grade: N2

Closing Date: October 7, 2025

Would you like to be part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or Click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Triage Nurse Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high-quality, and member-driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing, Certification and Regulation, cannot have a principal interest in or have a spouse or close family member with a principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but are not limited to:

• Provide support/guidance to staff to receive, research, document, and resolve QOC issues via standardized processes. Ensure thorough, timely, and member-centric investigations. Ensure appropriate referrals to oversight entities and law enforcement.
• Conducts tracking and trending of members, service sites, providers, and Division concerns. Ensure appropriate follow-up and corrective actions are established and monitored through resolution. Appropriately elevate cases and/or trend concerns through the QM Committee structure and to Division leadership.
• Ensure quality of care to Division members, ensuring dignity and respect with a focus on unique situations and special health care needs. Promote member-centric care and timely communication to members/families. Address all identified needs/concerns and ensure appropriate care coordination.
• Responsible for all duties/responsibilities for the supervision of staff. Includes hiring, training, 1:1 meetings, coaching, day-to-day oversight, completing Performance Appraisals (MAP), authorizing leave, approving ETE Time Cards, etc.
• Maintain all necessary documentation to support the work of the unit. Provide technical assistance to staff on process improvement. Ensure inter-rater reliability of unit work. Conducts file reviews as part of litigation review.
• Participate in operational reviews, technical assistance, and focused studies/reviews to ensure compliance with contract and policy requirements. Audit cases and provide guidance to staff to ensure alignment with Division and AHCCCS policies to promote an “audit-ready” unit.

Knowledge in:

• Applicable laws, rules, policies, procedures, and standards related to acute care delivery, nursing scope of practice, and quality management.
• Arizona Health Care Cost Containment System (AHCCCS), Department of Health Services (DHS), and Centers for Medicare and Medicaid rules and regulations.
• Professional report and technical writing principles, project management principles.
• Health care issues and standards of care for vulnerable populations, including developmentally disabled, those receiving long-term care services, and/or behavioral health services.

Skills in:

• Technological skills, including the use of databases, Microsoft Office products, email, and electronic referral and verification sources.
• Producing professional technical reports, letters, and other items, research and analysis,
• Oral and written communication, medical chart review.
• Personal planning, organization, and time management.
• Leadership, planning, implementing, monitoring, evaluating, and decision making.

Ability to:

• Work in a fast-paced environment.
• Organize, prioritize, and track files and information from various sources.
• Work independently and with a variety of internal and external customers.
• Think critically, organize workflow, and modify existing processes with minimal supervision.
• Accommodate changing requirements or standards.
• Lead and supervise a diverse workforce.

The ideal candidate will possess:

• Preferred clinical supervision for a minimum of five (5) years, to include one (1) year of experience working with the Intellectual Disability population.

• Required at the time of appointment: possession of a current license to practice as a registered nurse in the State of Arizona.
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statutes 41-1968 in order to work with children and vulnerable adults.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• Candidates for this position shall be subject to a search of the Child Protective Services Central Registry pursuant to A.R.S. 8-804.
• This position requires driving or the use of a vehicle as an essential function of the job to conduct State business; then the following requirements apply: Driver’s License Requirements.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS), the State-sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Laura Kaspar at 602-390-5549 or LKaspar@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting 602-390-5549 or LKaspar@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.