ARIZONA DEPARTMENT OF CHILD SAFETY

Phoenix, AZ 85021

Work Schedule: Tuesday - Saturday; 12:00 PM-9:00 PM

Salary: $18.5570
Grade: 14
Closing Date: 10/5/2025  

At the Arizona Department of Child Safety (“DCS”), we call ourselves "compassioneers" because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us every day.

Becoming an Assistant Case Manager (Case Aide) at DCS can be a life-changing event! If you have a passion to work with children and families, DCS is the place for you.
Together we can make a difference through service!
Candidates who are successfully employed as Case Aide for four (4) years will be eligible to apply for a promotional opportunity to a DCS Specialist Trainee Position.

An Assistant Case Manager (Case Aide) at the Maricopa Welcome Center works in collaboration with the Emergency Placement Coordination team. A day in the life of a DCS Assistant Case Manager (Case Aide) can look like:

• Monitoring the Placement Coordination team’s inbox, phone, and Guardian Dashboard to ensure all requests and related communication are organized, assigned to a coordinator, and/ or redirected to the appropriate person or place.

• Facilitating in communication between the Placement Coordination and Welcome Center teams, which includes but is not limited to monitoring and submitting timely responses to all Statewide Placement Administration Teams chats on behalf of the Placement Coordination team.

• Utilizing Guardian and the Caregiver Assessment Tool (CAT) to build in and prepare active service requests for the Placement Coordination team.

• Reviewing all Welcome Center Power App entries and transferring any/ all relevant updates to the CAT.

• Reviewing and preparing finalized CAT entries to be elevated to the Service Authorization unit for payment processing.

• Communicating with and collecting data from all active licensed providers.

• Submitting daily reports to management and the field.

• Participates in professional meetings and delivers goods as requested.

Knowledge of:
• Current state, federal and district laws and policies regarding child welfare services
• Resources available in the community that may be utilized on behalf of clients
• Policies, procedures and practices of court Foster Care Review Board with regards to cases involving custody and placement of children
• Developmental and behavioral problems of children
• Cultural environment and community influences on the behavior and development of individuals
• Computers and software (Microsoft Office Suite), mobile devices, digital calendars (Outlook) & video conferencing (Microsoft Teams)

Skill in:
• Eliciting and gathering information
• General clerical functions such as, data entry and filling
• De-escalating situations
• Verbal and written communication
• Time management and multi-tasking

Ability to:
• Organize data in a logical and coherent manner
• Prepare written reports in a prescribed format
• Establish and maintain effective working relationships
• Learn and adhere to regulations
• Interpret and apply eligibility criteria
• Actively listen

The selective candidate will have two years of college or university training with a minimum of 21 semester hours in child development, rehabilitation, social services, counselling, psychology, sociology or other closely related field.

• High school diploma or GED
• Valid AZ driver’s license.
• Must be able to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card.

Selected candidates must be able to pass a background investigation and DCS Central Registry check.

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!
Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.

We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

Bi-Lingual Stipend
In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).

ASRS participation may begin immediately (if you were a previous member) or upon your 27th week of employment (if you have never been an ASRS member previously).

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.