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  • 508453
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

Division of Benefits and Medical Eligibility (DBME)

Job Location:

Address: 4635 South Central Avenue, Phoenix, Arizona 85040 

Posting Details:

Salary: 13.5000 

Grade: 13

Closing Date: Open Until Filled

Job Summary:

The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.
The DES, Division of Benefits and Medical Eligibility (DBME) is seeking an experienced and highly motivated individual to join our team as an Administrative Assistant 1. This position performs work as required and deemed necessary to support the local office Manager providing a variety of administrative functions.

Job Duties:

• This position works with general supervision on a variety of projects
• Answering inquiries and provides general information or routes appropriately
• Research, prints, monitors, prepares, and updates information using various software applications including google and Microsoft
• Receives, assigns, drafts responses, and monitors action items to the local office management from the Region or Program Administrator offices
• Follows up on assignments to ensure deadlines are met
• Regularly deals with the public, internal and external colleagues/customers with courtesy and tact
• Coordinates meetings and note taking
• Registers and inputs client applications into the eligibility systems that include but are not limited to Arizona Technical Eligibility Computer System (AZTECS) and Health-E-Arizona Plus
• Assist local office clients with Electronic Benefit Transaction (EBT) process, assist local office with document image scanning duties
• Coordinates Virtual Office (VO) requests, monitors completion of employee timecards (ETE), and training schedules
• Orders supplies
• Maintains email contacts and listings

Knowledge, Skills & Abilities (KSAs):

• Knowledge of the various programs administered, and services provided by the Department
• Knowledge of communication, conflict resolution, mediation, and collaboration techniques
• Knowledge of the computer programs, such as Microsoft Word, Microsoft Excel, and Google
• Skills in written and oral communication to convey a wide variety of information
• Skills in organizing, prioritizing, and balancing a variety of administrative functions
• Skills in customer service
• Ability to engage in verbal and written communication with staff and outside entities
• Ability to monitor office procedures and perform in a fast-paced environment

Selective Preference(s):

• Experience in a clerical or administrative support setting
• Any combination of training and experience that meets the knowledge, skills and abilities (KSA’s)

Pre-Employment Requirements:

• N/A


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
• Affordable Health, Dental, Vision and Life and Disability Insurance
• 10 holidays per year
• Paid Vacation and Sick time off - start earning it your 1st day
• Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
• Contribute to, and participate in, the Arizona State Retirement System
• Ride Share and Public Transit Subsidy
• Career Advancement Opportunities
• Tuition reimbursement

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Dursula Colter at 480-267-3695 or Dcolter@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-267-3695 or Dcolter@azdes.gov . Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.