The Arizona Attorney General’s Office Civil Litigation Division/Consumer Protection and Advocacy Section is seeking an Administrative Assistant II to be responsible for processing consumer complaints received in the Consumer Information and Complaints Unit of the Consumer Protection and Advocacy Section of the Attorney General’s Office.
Remote Options: This position may be eligible for Remote Work two days a week.
This position will responsible for handling sensitive and confidential data entry. Responsible for compiling, inputting, generating and sending a variety of correspondence to consumers, businesses and various agencies; contacting businesses and consumers to obtain information relating to the consumer complaint; researching consumer and business addresses utilizing various internet research tools in order to obtain a response from the consumer and/or business. This position may also be responsible for reviewing consumer complaints and/or business responses, and recommending steps for handling.
This position is responsible for answering the public inquiry telephone line and speaking with consumers who call for assistance; disseminating public information; and other duties as assigned.
*Understanding of the importance of maintaining confidentiality.
*Knowledge of principles, concepts, and practices performing administrative functions of a responsible nature.
*Working knowledge of computer databases and ability to update database.
*Working knowledge and understanding of word processing software.
*Communication skills including effectively conveying information, active listening and asking appropriate questions.
*Ability to read computer screens and the ability to give updates to consumers and businesses who call as well as requiring some data entry.
*Ability to operate a telephone system to receive incoming calls and the ability to transfer calls.
*Ability to resolve consumer inquiries through referral.
*Ability to plan and organize a wide variety of administrative duties while adhering to the division and office priorities.
*Ability to communicate with the public in-person, over the telephone and in writing.
*Ability to make recommendations to the CIC Manager as necessary.
Three years responsible experience in an administrative position requiring skill in oral and written communication, initiative, judgment and independence in the performance of duties.
• Travel may be required for this position. A valid Arizona Driver’s License is required, along with consent to have your driving record run periodically.
• All applicants under serious consideration for hire with the Attorney General's Office are required to be fingerprinted by the Office and complete a criminal background check through State and Federal agencies. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as, but not limited to, age at time of offense and age of offense, as well as the relationship between the offense and the job for which you apply will be taken into account.
The Attorney General's Office offers a comprehensive benefits package to include:
Vacation with 10 paid holidays per year
Health and dental insurance
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.
If you have any questions, please feel free to contact Human Resources at (602) 542-8056 or email us at email@example.com.
During all phases of the selection process, people with a disability may request a reasonable accommodation by contacting the AG’s Human Resources Office at (602) 542-8056 or via e-mail at HumanResources@azag.gov. The Arizona Office of the Attorney General does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation or age in its programs, activities or in its hiring and employment practices. The following division has been designated to handle inquiries regarding the non-discrimination policies: Operations Division, 2005 N. Central Ave., Phoenix, AZ 85004, Phone: (602) 542-8056, Fax: (602) 542-8000.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Employment Opportunity Employer.