DEPT OF ENVIRONMENTAL QUALITY

MISSION PARTNERS DIVISION

1110 W. Washington Street, Phoenix, AZ 85007

Salary: $50K-$53K 

Grade: 19

Closing Date: Open until filled

We have an immediate opening for a Billing and Collections Specialist (ASO 1) in our Business & Finance Unit, Mission Partners Division. This position works under the direction of the Accounts Receivable Manager. The ASO 1 will perform billing and data entries into key systems and external files. The Billing and Collections Specialist is responsible for collections outreach and responding to inquiries. This position also completes assigned collection calls and monitors collections progress including researching disputes. This position is responsible for skip tracing, and updating customer contact information. The Billing and Collections Specialist assists with mailings and check deposits. The ASO 1 will assist in preparation of reports, charts, reconciliation and other accounting related duties as needed.

THIS IS AN IN-OFFICE POSITION BASED OUT OF THE PHOENIX OFFICE.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Keeps accurate billing records and assist with billing questions or reconciliations as needed.
• Updates any related logs or provides feedback to programs related to billing completion.
• Logs and researches returned mail and invalid E-mail addresses.
• Skip trace to find correct customer contact info and enter that info into the appropriate system.
• Follows-up to on disputes/inquiries to ensure resolution.
• Participate in collection call drives, outreach, and responses to customers.
• Works closely with Attorney General team on delinquent accounts.
• Updates customer call notes in the system.
• Assists in demand letter mailings and other clerical functions related to collections / billing as needed.
• Assist with daily deposits and payment logs.

KNOWLEDGE OF:

• Microsoft Office and Google suite. Preferred knowledge of intermediate to advanced Excel formulas
• General accepted accounting principles (GAAP).
• Knowledge of or the ability to learn department policies and procedures.
• Knowledge or the ability to learn of the principles, concepts, practices, methods and techniques of government accounting according to the State of AZ Accounting Manual (S.A.A.M.).
• Accounts receivable processes and collections.
• Collections methods and techniques.
• Researching and compiling information.
• State statutes, rules and regulations as they pertain to the Department and section.
• State government and department organizational structure.
• Confidentiality.

SKILLS:

• Strong communication skills.
• Customer service and the ability to effectively interact with a wide range of internal and external customers.
• Critical thinking skills.
• Proficiency in Microsoft Excel, including the ability to create and utilize VLOOKUPs, Pivot Tables, and simple financial formulas.
• Data entry skills.
• Teamwork and collaboration skills.
• Adaptability skills.
• Strong work ethic.
• Attention to detail.
• Gathering of facts and information.
• Effective time management.
• Statistical and abstract analysis.
• Read and clearly write/update standard work procedures.

ABILITY TO:

• Work individually and collaboratively.
• Analyze, interpret, and communicate data orally and in writing.
• Enter data accurately into various systems as needed and to apply critical thinking to resolve errors / problems.
• Knowledge of or ability to learn, and apply with rigor, ADEQ AMS Lean concepts, principles and tools used to create and deliver the most value from the customer's perspective while consuming the fewest resources, and engaging people in continuous problem solving.
• Work under pressure meeting deadlines.
• Exhibit personal initiative.
• Prioritize effectively.
• Adapt to changing assignments and priorities.
• Respond to inquiries with tact, diplomacy, and appropriate timely information.
• Work as a team player within several divisions.
• Organize, prioritize and perform multiple tasks on a daily basis.
• Establish and maintain effective and positive working relationships with agency staff and the public.
• Complete assigned tasks accurately.
• Work independently with minimal supervision.
• Report work status, issues, and inquiries timely.
• Be analytical.
• Professional.
• Problem solve.
• Display sound judgment.

• Preferred Bachelor’s degree or equivalent industry experience
• 2-5 years of administrative, accounting or accounts receivable experience (preferred) or in a related field.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
· 10 paid holidays per year
· Accrual of sick and annual leave beginning at 12 and 13 days per year respectively for full-time employees
· Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
· A top-ranked retirement program with lifetime pension benefits
· A robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability
· An incentivized commuter club and public transportation subsidy program
· We promote the importance of work/life balance by offering workplace flexibility
· We offer a variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

ASRS Lifetime Benefits

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting HPO@azdeq.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.