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  • 511763
  • Full-time


For Veterans and those who care for them.


Job Location:

Address: 2100 N. Gemini Rd., Flagstaff, AZ 86004 

Posting Details:

Salary: $21.86 to $24.58 (DOE) 

Grade: 18

Closing Date: 

Job Summary:

This is an advance job posting for the Arizona State Veteran Home – Flagstaff. First review of applications will be conducted after 1 November 2022.

The ideal candidate will be responsible for coordinating all aspects of the admissions process for new Veterans/Members interested in obtaining care services offered by the Arizona State Veteran Home. Works closely with families/responsible parties and applicants to provide accurate information and facilitate the application process; compiles, organizes and presents applications to the Admissions Committee for approval; assists in identifying potential referral sources; assists in marketing facility to those sources, developing and maintaining relationships that will bring new Veterans/Members to the Home; meets established admission and census objectives and ensures that an active waiting list is maintained. Learns, implements and monitors Arizona Management System (AMS) methods. Uses AMS concepts and tools for problem solving and continuous work/process improvements and efficiencies. Incorporates a cultural focus on Veteran/Member-centered care in the performance of job duties.

Job Duties:
  • Accepts admission calls/inquiries. Meets with referral sources, family members/responsible parties and applicants interested in nursing home placement.
  • Conducts facility tours.
  • Provides prospective residents with pre-admission packets.
  • Completes Admission Screening Checklist. Determines need for nursing home level of care and ability to cover cost.
  • Upon receipt of application and supporting documents or forms, reviews information for completeness.
  • Works with applicants to complete/obtain information required for admission to include DD214, proof of freedom from tuberculosis, proof of payer and other clinical and financial information deemed necessary by the Admissions Committee.
  • Compiles, organizes and presents applications to the Admissions Committee for approval.
  • Maintains data on census (inquiries, admissions, discharges, referral sources). Maintains required records.
  • Prepares and distributes reports. Attends meetings and completes required in-service training.
  • Participates in special projects as assigned by the Administrator.
  • Visits and otherwise communicates with current and potential referral sources to provide education regarding benefits available to veterans and to market ASVH services.
  • Presents ADVS/ASVH information to potential customers and to a variety of audiences.
  • Reports inquiries, community contacts, hospital visits and number of tours given, along with disposition of each to Administrator on a weekly basis.
  • Distributes completed admission paperwork to various departments to ensure timely billing, placement of documentation in medical chart and continuity of care.
  • Actively involved in AMS processes such as huddle boards, problem solving, Job Breakdown Sheets, success tracking, and standardized work.
  • Participates fully in the QAPI process, our Quality Assurance and Performance Improvement program mandate by CMS, which incorporates AMS.
Knowledge, Skills & Abilities (KSAs):

Knowledge of:

  • State administrative rules and policies
  • Arizona State Veteran Home's mission, objectives, organization, programs, policies and procedures
  • Medical terminology
  • Medical conditions associated with residents of long-term care/ skilled nursing facility
  • Federal and state benefits available to veterans
  • Reimbursement systems used by the facility in obtaining payment for care provided
  • Community resources that may be used as potential referral sources
  • Veteran community
  • Principles and practices of marketing
  • Principles and practices of management and supervision

Skills in:

  • Verbal and written communication skills
  • Active listening skills
  • Interpersonal skills
  • Assessing medical and behavioral conditions to determine eligibility for services
  • Understanding and describing various reimbursement systems to consumers
  • Gathering, organizing and analyzing information
  • Public speaking/presentation skills
  • Time management skills
  • Evaluating, developing and implementing marketing strategies
  • Preparing a variety of marketing and informational materials
  • Computer skills

Ability to:

  • Speak and write clearly, concisely and effectively
  • Deal with varied emotional states of potential residents/family members
  • Provide supportive information to families that might be in crisis
  • Establish and maintain effective working relationships
  • Review and/or edit documents for accuracy and completeness
  • Coach, mentor, develop, train, discipline, and evaluate subordinate staff
Selective Preference(s):
  • Three years of experience in admissions within in a long-term care/skilled nursing facility
Pre-Employment Requirements:
  • Requires the ability to obtain and retain a valid AZ DPS Fingerprint Clearance Card.
  • Require to drive in the course of State business. Requires possession of and ability to retain a current, valid state-issued driver's license.
  • This position is subject to the vaccination requirements outlined in CMS Interim Final Rule - Medicare and Medicaid Programs; Omnibus COVID-19 Health Care Staff Vaccination (published November 5, 2021) (86 FR 61555).
  • Current Negative Tb skin test (Mantoux skin test) within the last 6 months or a written statement from a physician, physician’s assistant or a registered nurse practitioner indicating freedom from tuberculosis, if in the past has had a positive skin test or tuberculosis.

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Referral Incentives available for qualifying positions
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

  • Positions in this classification participate in the Arizona State Retirement System (ASRS)
  • Please note, enrollment eligibility will become effective after 27 weeks of employment
Contact Us:
  • If you have any questions please feel free to contact Human Resources at recruiting@azdvs.gov and 602.781.7032 for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.