DEPARTMENT OF VETERANS' SERVICES

Arizona State Veterans' Home - Flagstaff
2100 North Gemini Road
Flagstaff, AZ 86004

Salary: $21.8680 to $24.5850 (DOE) 

Grade: 18

Closing Date: August 29,2025

Would you like to be part of an amazing team that helps veterans thrive? At the Arizona Department of Veterans' Services (ADVS), we are committed to serving and honoring veterans, service members, and their families by ensuring that they receive the highest quality services so they can thrive for a lifetime!

We are looking for an outstanding Admissions Coordinator.

Your rewards:
• The opportunity to receive a pension and healthcare benefits for a lifetime!
• Generous paid time-off benefits
• Wellness, employee assistance programs, and so much more!

Your Contribution:
• Provide the highest quality support services to veterans
• Participate in facility meetings, training sessions, and the implementation of the Arizona Management System (AMS) to achieve continuous improvement and efficiency
• Use and develop your potential within a supportive team environment

This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).
OR
This position may be available for remote work within Arizona (# days per week in the office/hoteling).
OR
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Accepts admission calls/inquiries. Meets with referral sources, family members/responsible parties and applicants interested in nursing home placement. Conducts facility tours. Provides prospective residents with pre-admission packets. Completes Admission Screening Checklist. Determines need for nursing home level of care and ability to cover cost.

Upon receipt of application and supporting documents or forms, reviews information for completeness. Works with applicants to complete/obtain information required for admission to include DD214, proof of freedom from tuberculosis, proof of payer and other clinical and financial information deemed necessary by the Admissions Committee.

Compiles, organizes and presents applications to the Admissions Committee for approval.

Maintains data on census (inquiries, admissions, discharges, referral sources). Maintains required records. Prepares and distributes reports. Attends meetings and completes required in-service training. Participates in special projects as assigned by the Administrator.

Visits and otherwise communicates with current and potential referral sources to provide education regarding benefits available to veterans and to market ASVH services. Presents ADVS/ASVH information to potential customers and to a variety of audiences. Reports inquiries, community contacts, hospital visits and number of tours given, along with disposition of each to Administrator on a weekly basis.

Distributes completed admission paperwork to various departments to ensure timely billing, placement of documentation in medical chart and continuity of care.
Actively involved in AMS processes such as huddle boards, problem solving, Job Breakdown Sheets, success tracking, and standardized work. Participates fully in the QAPI process, our Quality Assurance and Performance Improvement program mandate by CMS, which incorporates AMS.

Knowledge of:
State administrative rules and policies
Medical terminology
Medical conditions associated with residents of long-term care/ skilled nursing facility
Federal and state benefits available to veterans
Reimbursement systems used by the facility in obtaining payment for care provided
Community resources that may be used as potential referral sources
The veteran community

Skills in:
Verbal and written communication skills
Active listening skills
Assessing medical and behavioral conditions to determine eligibility for services
Understanding and describing various reimbursement systems to consumers
Gathering, organizing and analyzing information
Public speaking/presentation skills
Evaluating, developing, and implementing marketing strategies
Preparing a variety of marketing and informational materials

Ability to:
Speak and write clearly, concisely, and effectively
Deal with varied emotional states of potential residents/family members
Provide supportive information to families that might be in crisis
Establish and maintain effective working relationships

Experience in admissions within in a long-term care/skilled nursing facility

Ability to obtain and retain a valid AZ DPS Fingerprint Clearance Card
Ability to drive in the course of State business. Requires possession of and ability to retain a current, valid state-issued driver's license.
Current Negative Tb skin test (Mantoux skin test) within the last 6 months or a written statement from a physician, Physician’s Assistant, or a Registered Nurse practitioner indicating freedom from tuberculosis, if in the past has had a positive skin test or tuberculosis

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).
Please note, enrollment eligibility will become effective after 27 weeks of employment.

If you have any questions please feel free to contact Paul Sharp at recruiting@azdvs.gov or (602) 781-7032 for assistance.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.