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  • 506942
  • Full-time


The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.


Payment Processing Unit

Job Location:

3003 N. Central Ave. Phoenix, AZ 85012  

Posting Details:

Salary: $13.65 per hour 

Grade: 15

Closing Date: Open Until Filled

Job Summary:

The Administrative Assistant II is responsible for a variety of essential tasks that support efficiency within the Payment Processing Units (PPU). This position manages a high volume of incoming invoices received from contracted service providers and Guardian billing forms submitted by placement providers, such as foster families and group homes. In addition, this position serves as receptionist for PPU and the department, and serves as the first point of contact for any Department of Child Safety (DCS) visitor to this office. This requires that they be familiar with various processes such as Service of Process, Records Requests, Ombudsman's Complaints, etc.  

Bi-Lingual Stipend

DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam.  Qualifying employees will receive a $500 annual stipend paid in equal increments. 

 If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work at DCS!

Job Duties:

- Manages inbox used by contracted service providers to submit invoices and supporting documentation electronically. Reviews invoices to ensure they are complete and meet the submittal criteria. Prints valid invoices for assignment to accounting specialists and moves supporting documentation to shared drive for accounting specialists to access. Communicates with providers regarding deficient invoices. Reviews Guardian
billing forms submitted by Placement Providers, date stamps/assigns those that are complete, and returns those that are missing required information. Tracks all Guardian billing forms that are returned to providers for correction. Opens, logs, date stamps, sorts, and distributes invoices/CHILDS billing forms.
- Greets walk-in customers. Accepts service of process for DCS or the DCS Director. Tracks receipt of all served documents and routes them to the legal unit. Manages PPU multi-line phone system. Researches Guardian to provide assistance to contracted service providers and placement providers. Researches claim status, assists customers with bond paperwork to have lost or stolen checks re-issued, and prepares Guardian billing
forms for mailing to providers. Researches invoice and billing document status and provides updates to providers.
- Orders and maintains office supply inventory, including special order items such as care paper used to print Guardian billing forms. Uses Arizona Procurement Portal to order and verify receipt of goods and services. Coordinates office equipment maintenance and repairs. Schedules services such as shred bin pick-up.
-Maintains all contract profiles in the PPU database used for assigning and tracking status of all invoices. Assigns to specialists, updates, and closes out invoices via the PPU Database. Processes foster parent licensing reports received from Office of Licensing & Regulation (OLR) which requires a high level of attention to detail to ensure accurate license information and provider services are entered in Guardian.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Principles and practices relating to administrative office work
- Accounts payable office environment
- Customer service practices
- Office equipment operation
- Personal computer
- Financial documents relating to re-issuing warrants

Skills in:
- Time management
- Organization
- Researching, evaluating and reconciliations
- Computer navigation
- Verbal and written communication
- Microsoft Office Suite
- Attention to detail

Knowledge of:
- Analyze and prioritize tasks
- Problem solve
- Assist customers
- Coordinate assignments
- Work under pressure

Selective Preference(s):

The ideal candidate will have one or more years working in an office environment and will be a notary public.

Pre-Employment Requirements:

Must be bi-lingual English/Spanish.  The ability to secure and maintain clearance from the DCS Central Registry.


As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!
Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.
We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.