DEPARTMENT OF ECONOMIC SECURITY

Division of Aging and Adult Services (DAAS)
Adult Protective Services (APS) Cnetal Intake
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $65,900.01

Grade: 21

Closing Date: 3/10/2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Aging and Adult Services, seeks an experienced and highly motivated individual to join our team as an (Adult Protective Services Supervisor - Hotline ) with the (Centra Intake Unit). DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. Services and programs reach a diverse population of Arizonans.

This position directs and supervises a work unit of Adult Protective Services (APS) professional and support staff ensuring compliance with federal and state statutes, rules & regulations, and policy & procedures which mandate receipt and evaluation of reports of abuse, neglect, and/or exploitation of vulnerable and incapacitated adults, 18 years of age or older. Ensure staff follow additional mandates offering protective services and filing of petitions as necessary. Provides community awareness and education regarding APS' role and responsibilities, mandatory reporting law and the APS Appeals Process and Registry. In-state travel is required. Flexibility in willingness to work longer shift hours or after-hours coverage, if necessary. Travel is required for State business.

This position may be available for remote work within Arizona (# days per week in the office/hoteling).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Provide leadership, mentoring, coaching, and direct supervision of subordinate staff.
• Complete Performance Appraisals, authorize leave, approve timecards, recommend and issue disciplinary action, as appropriate.
• Evaluate workflow and formulate process improvement plans.
• Assign new cases for investigation and support services.
• Utilize database reports system for monitoring case work activities and determining appropriate action.

Knowledge of:
• Case management and social work practices and principles (e.g., aging and elder rights, psychological abuse, perpetrator characteristics, adult maltreatment, etc.)
• Social, intellectual and behavioral problems of vulnerable or incapacitated adults, the aging process and counseling techniques
• Cultural, environmental and community influences on behavior, human growth and development needs

Skills in:
• Oral and written communication and active listening
• Time management and organization
• Team building & conflict resolution techniques
• Assessing and evaluating community and public policy

Ability to:
• Establish and maintain working relationships with leadership, division management and internal and external stakeholders
• Manage, plan and organize staff assignments and workload
• Communicate and interact effectively with various ethnic groups within the community
• Effectively deal with irate or hostile internal and external customers

•Bachelor’s degree in social work, Rehabilitation, Criminal Justice or closely related field and 2 years professional case management/investigation exp. (Intake, Needs Assessment, Service Planning, and Monitoring and Evaluation); OR

• 1 year as a Human Svc Spct 3 in AZ State Government; OR

• 4 years exp. providing professional case activities noted above. Prefer supervisory experience.

• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• A.R.S. 41-1968 Employee shall have a valid, unrestricted Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults, prior to the start of their employment.
• In-state travel may be required.Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please call Brenda Vega at 520-279-4525 or email BVega@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Brenda Vega at 520-279-4525 or email BVega@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.