The Department of Economic Security, Division of Aging and Adult Services, seeks an experienced and highly motivated individual to join our team as an APS Case Aide with Adult Protective Services. DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. Services and programs reach a diverse population of Arizonans.
You will assist field investigation staff in supporting and providing needed services to our vulnerable and incapacitated adults, 18 years of age or older, alleged to be abused, neglected, or exploited. You will directly interact and help these individuals in a variety of ways. You will experience human nature at its best and worst. You provide comfort and resources to those who need help. You must also remain detached from very stressful situations.
• Assists with a variety of casework activities following verbal and written instructions.
• Documents, prepares, and enters clear and detailed documentation notes into database and maintains documentation and files.
• Makes trips delivering items and safely driving vulnerable and incapacitated adults, 18 years of age or older, when needed.
• Assists in making observations and gathers information about clients.
• Provides referrals for community resources and support services and makes emergency purchases for clients.
• Responds to inquiries from clients, vendors, etc.
• Prepares a wide variety of client documents.
• Performs general support activities when needed.
• General office procedures
• Sentence structure including spelling, composition, and grammar
• Customer service techniques
• General safety concepts
• Oral and written communication
• Time management and organization
• Using computer software packages (e.g., Excel, Word, Google Suite, etc.) and accurately inputting information
• Learn, follow and adhere to APS policies, procedures, and practices
• Learn basic social services, public program eligibility and assist the frail elderly and individuals with diminished mental capabilities
• Set priorities to plan and manage a varied workload
• Safely operate a motor vehicle
• Prefer 1 year of entry-level general office/administrative experience or working with or assisting individuals in a community setting, (e.g., community involvement with individuals in aging and adult, developmental disabilities, etc.).
• Flexibility in willingness to work longer shift hours or after-hours coverage, if necessary.
• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• A.R.S. 41-1968 Employee shall have a valid, unrestricted Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults, prior to the start of their employment.
• In-state travel is required. The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.11). Individuals may be required to use their personal motor vehicle.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
• Affordable Health, Dental, Vision and Life and Disability Insurance
• 10 holidays per year
• Paid Vacation and Sick time off - start earning it your 1st day
• Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
• Contribute to, and participate in the Arizona State Retirement System
• Ride Share and Public Transit Subsidy
• Career Advancement Opportunities
• Tuition reimbursement
• Opportunity to participate in the Remote Work Program where the employee telecommutes primarily from home and when required in the office
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Apply through www.azstatejobs.gov. For questions about this career opportunity, please call DAAS Human Resources at (602) 542-0400 or email DAASHR@azdes.gov.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-0400. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Employment Opportunity Employer.