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  • 502669
  • Full-time
  • Closing at: Nov 30 2021 at 23:55 MST


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Division of Aging and Adult Services (DAAS)

Job Location:

  Cochise County and Santa Cruz County: Nogales, Douglas, Sierra Vista, Benson, Wilcox

Posting Details:

Salary: $18.6380/ hr 

Grade: 17

Closing Date: Open Until Filled

Job Summary:

The Department of Economic Security, Division of Aging and Adult Services, seeks an experienced and highly motivated individual to join our team as an APS Field Investigator 2 with Adult Protective Services. DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. Services and programs reach a diverse population of Arizonans.

You will perform case investigation related activities involved in providing direct and indirect assistance to vulnerable, elderly, and incapacitated adults, 18 years of age or older, alleged to be abused, neglected, or exploited. You will experience human nature at its best and worst. You provide comfort and resources to those who need help. You must also remain detached from very stressful situations.
To learn more about the position, please click on the video link here: https://vimeo.com/408184827

Job Duties:

• Investigates, assesses, evaluates, documents, and provides referral of appropriate services for investigations involving vulnerable and incapacitated adults, 18 years of age or older, alleged to be abused, neglected and/or exploited.
• Determinizes if there is a need for protective and/or social services.
• Makes time sensitive contacts with client and interviews anyone who may have information regarding the situation.
• Writes various assessments and summaries regarding the case.
• Analyzes a variety of complex documents.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Federal and state statutes, APS regulations, policies and procedures related to reporting of vulnerable adult maltreatment
• Physical behavioral indicators of neglect and abuse of adults with mental disabilities or seriously mentally ill and frail elderly
• Case investigation and social work practices and principles (e.g., elder rights, psychological abuse, adult maltreatment, etc.)
• Appropriate interventions for a variety of behavioral, developmental, and psychological symptoms

Skill in:
• Oral and written communication
• Time management and organization
• Critical thinking
• Using computer software packages (e.g., Excel, Word, Google Suite, etc.)

Ability to:
• Write clear, concise, and accurate reports
• Quickly assess, prioritize, and process report cases when received
• Handle clients and callers in a professional, calm manner eliciting information quickly and efficiently
• Effectively deal with irate or hostile customers or reporters

Selective Preference(s):

• Requires Bachelor’s Degree in Social Work, Rehabilitation, Criminal Justice, Psychology, Sociology, Human Services, Justice Studies, Gerontology or closely related field; OR 1 year of experience as a Human Service Specialist 1 in AZ state government; OR 2 years’ experience providing professional case management/investigation services (Intake, Needs Assessment, Service Planning, and Monitoring and Evaluation); OR 2 years’ experience as a Registered Nurse, Assistant Nurse, CNA, EMT, or LPN.
• Flexibility in willingness to work longer shift hours or after-hours coverage, if necessary.

Pre-Employment Requirements:

• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• A.R.S. 41-1968 Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults, prior to the start of their employment.
• In-state travel is required. The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.11). Individuals may be required to use their personal motor vehicle.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

• Affordable Health, Dental, Vision and Life and Disability Insurance
• 10 holidays per year
• Paid Vacation and Sick time off - start earning it your 1st day
• Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
• Contribute to, and participate in the Arizona State Retirement System
• Ride Share and Public Transit Subsidy
• Career Advancement Opportunities
• Tuition reimbursement
• Opportunity to participate in the Remote Work Program where the employee telecommutes primarily from home and when required in the office

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Apply through www.azstatejobs.gov. For questions about this career opportunity, please call DAAS Human Resources at (602) 542-0400 or email DAASHR@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-0400. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.