Outdoors, Mountain, Nature, Person, Painting, Valley, Landscape, Scenery, Panoramic, Canyon

Apply Now

Not You?

Thank you


  • 515060
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

Division of Aging and Adult Services (DAAS)
Adult Protective Services (APS)

Job Location:

Address:  2601 Highway 95, Bullhead City, Arizona 86442

Posting Details:

Salary: $25.9616 Hourly  

Grade: 18

Closing Date: Open Until Filled

Job Summary:

Do you have a desire to support the vulnerable? Adult Protective Services (APS) seeks individuals to join our team as an APS Field Investigator. As an investigator, you will investigate allegations of abuse, neglect, and exploitation of vulnerable adults (those unable to defend themselves), 18 years of age or older. This is an ideal position for someone who is highly motivated, has problem solving and decision-making skills, enjoys working independently in the field, and can provide comfort and resources to those who need help. You will interact with adults and family members in their home or care facilities and coordinate with external partners that range from caregivers, medical personnel, police, public fiduciaries, the public, and others in the course of your investigations. If you are passionate about protecting the most vulnerable adults in Arizona, we want you on our team! Please review the video to learn more about the APS Investigator's role and responsibilities - https://vimeo.com/408184827

Job Duties:

• Investigates, assesses, evaluates, documents, and provides referral of appropriate services for the most complex case investigations involving vulnerable and incapacitated adults, 18 years of age or older, alleged to be abused, neglected and/or exploited.
• Determines if there is a need for protective and/or social services.
• Makes time sensitive contacts with client and interviews anyone who may have information regarding the situation.
• Writes various assessments and summaries regarding the case.
• Analyzes a variety of complex documents.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Physical and behavioral indicators of neglect and abuse of adults with mental disabilities or seriously mentally ill and frail elderly
• Case investigation and social work practices and principles (e.g., elder rights, psychological abuse, adult maltreatment, etc.)
• Appropriate interventions for a variety of behavioral, developmental, and psychological symptoms

Skill in:
• Oral and written communication
• Time management and organization
• Critical thinking
• Using computer software packages (e.g., Excel, Word, Google Suite, etc.)

Ability to:
• Understand and apply Federal and state statutes, APS regulations, policies and procedures related to reporting of vulnerable adult maltreatment
• Write clear, concise, and accurate reports
• Quickly assess, prioritize, and process report cases when received
• Handle clients and callers in a professional, calm manner eliciting information quickly and efficiently

Selective Preference(s):

• Requires Bachelor’s Degree in Social Work, Rehabilitation, Criminal Justice, Psychology, Sociology, Human Services, Justice Studies, Gerontology or closely related field and 1 year of full case management/investigation experience (Intake, Needs Assessment, Service Planning, and Monitoring and Evaluation); OR
• 1 year of experience as a Human Service Specialist 2 in AZ state government performing full case management/investigation activities noted above; OR
• 3 years’ experience providing professional case management/investigation activities noted above; OR
• 3 years’ experience as a Registered Nurse, Assistant Nurse, CNA, EMT, or LPN.

Pre-Employment Requirements:

• Flexibility in willingness to work longer shift hours or after-hours coverage, if necessary.
• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• A.R.S. 41-1968 Employee shall have a valid, unrestricted Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults, prior to the start of their employment.
• In-state travel is required. The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.11). Individuals may be required to use their personal motor vehicle in rare situations.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.


The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
• Tuition Reimbursement
• Participation in the Arizona State Retirement System (ASRS)
• 10 paid holidays per year
• Stipend Opportunities
• Infant at Work Program
• RideShare and Public Transit Subsidy
• Affordable Medical, Dental, and Vision
• Life and Disability Insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please call Brenda Vega at 520-279-4525 or email DAASHR@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-0400. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.