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  • 513569
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

Division of Aging and Adult Services (DAAS)
Adult Protective Services (APS)

Job Location:

Locations: 11518 East Apache Trail, Apache Junction, Arizona 85120 and 125 East Elliot Road, Chandler, Arizona 85225

Posting Details:

Salary: $31.6827 hourly

Grade: 19

Closing Date: Open Until Filled 

Job Summary:

The Department of Economic Security, Division of Aging and Adult Services, seeks an experienced and highly motivated individual to join our team as an APS Field Investigations Unit Supervisor with Adult Protective Services. DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. Services and programs reach a diverse population of Arizonans.

You will supervise and oversee a unit of APS Field Investigators ensuring staff follow compliance with federal and state statutes mandating receipt and evaluation of reports of abuse, neglect or exploitation of vulnerable adults, 18 years of age or older. You approve and/or deny case actions and documentation. You also respond to and address community concerns regarding casework.

Job Duties:

• Directs and supervises a unit of APS Field Investigators who investigate, assess, evaluate, document, and provide referral of appropriate services for case investigations involving allegations of abuse, neglect, and/or exploitation of vulnerable and incapacitated adults, 18 years of age or older.
• Provides community awareness and education regarding APS.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Federal and state statutes, DES/DAAS regulations, policies and procedures related to reporting of vulnerable adult maltreatment
• Case management and social work practices and principles (e.g., aging and elder rights, psychological abuse, perpetrator characteristics, adult maltreatment, etc.)
• Client and service delivery systems and statewide community resources
• Management and supervisory techniques

Skill in:
• Oral and written communication and active listening
• Conflict resolution techniques and team building
• Analyzing and assessing statistical data and reports
• Using a variety of computer software packages (e.g., Excel, Word, Google Suite, automated client file, etc.)

Ability to:
• Manage, plan and organize staff assignments and workload
• Write clear, concise, and accurate reports
• Work with adults at risk and interact with various ethnic groups within the community
• Work independently within established guidelines

Selective Preference(s):

Requires a Bachelor’s Degree in Social Work, Rehabilitation, Criminal Justice, Counseling, Psychology, Sociology, Gerontology or closely related field and 2 years’ professional case management/investigation experience (Intake, Needs Assessment, Service Planning, and Monitoring and Evaluation); OR 1 year as a Human Service Specialist 3 in AZ State Government; OR 4 years’ experience providing professional case activities noted above. Supervisory experience is highly desirable.

Pre-Employment Requirements:

• Flexibility in willingness to work longer shift hours or after-hours coverage, if necessary.
• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• A.R.S. 41-1968 Employee shall have a valid, unrestricted Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults, prior to the start of their employment.
• In-state travel is required. The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.11). Individuals may be required to use their personal motor vehicle in rare situations.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.


The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Stipend Opportunities
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Apply through www.azstatejobs.gov. For questions about this career opportunity, please call Mary Hernandez-Navarrette at (480) 364-3457 or email DAASHR@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-0400. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.