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APPEALS ADMINISTRATOR

  • 500668
  • PHOENIX
  • DEPT OF REVENUE
  • Full-time

ARIZONA DEPARTMENT OF REVENUE

Funding Arizona's future through excellence in innovation, customer service, and continuous improvement.
The Arizona Department of Revenue is consistently striving towards recruiting individuals who are committed to providing quality services to citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within the state government.

Join the Arizona Department of Revenue as your next career advancement and help to make the Grand Canyon state even better by exemplifying our mission "Serving Taxpayers".

APPEALS ADMINISTRATOR

Job Location:

Address:  1600 W. Monroe Street, Phoenix, AZ 85007

Posting Details:

Salary: $80,000 - $85,000 

Grade: 25

Job Summary:

This position is open only to current State of Arizona employees.

The Appeals Administrator manages the day-to-day operations of the Appeals Unit, consisting of the Income Appeals, Non-Income (TPT) Appeals and Non-Income Tax Protest teams. The position supervises and manages attorney and non-attorney staff in the performance of their duties. This position supports the General Counsel's role of primary liaison to the Tax Section of the Attorney General's Office with regard to litigation involving the Arizona Department of Revenue and/or state tax matters. This position supports the General Counsel in the coordination of litigation strategy with the Attorney General's Office. This position advises department leadership and the General Counsel on matters of administrative appeals, litigation and policy.

This position supports the Policy and Research Administrator and participates in tax policy decisions relating to, or arising from, litigation. This position directly manages the representation of the department in the administrative appeals process by attorney and non-attorney staff. This position reviews, selects and assigns work to staff and evaluates and approves their completed work product. This position is responsible for training, assigning/checking work, as well as performing the same or related work. This position reviews all written submissions that are produced by staff, including memorandums of law that are submitted to the Office of Administrative Hearing, the Hearing Office, the Director of the Department of Revenue, or the Attorney General’s Office.

This position may handle more complex or sensitive cases or actively participate in such cases if delegated to staff. This position will assist in the development of a structured approached to identifying and eliminating non value added process steps and make recommendations to integrate Lean methods into the overall continuous improvement strategy of the Unit. This position will also be responsible for directing, leading and managing the development, implementation, maintenance and evaluation of Lean Principles and Projects for the Appeals Unit.

Job Duties:

Essential duties and responsibilities include but are not limited to:
• Manages operations of the Appeals Unit, consisting of the Income Appeals, Non-Income (TPT) Appeals and Non-Income Tax Protest teams; directly manages the representation of the department in the administrative appeals process by attorney and non-attorney staff.
• Supports the General Counsel in his or her role as primary liaison to the Tax Section of the Attorney General's Office with regard to litigation involving the Arizona Department of Revenue and/or state tax matters; advises department leadership and the General Counsel on matters of administrative appeals, litigation and policy.
• Handles more complex or sensitive cases or actively participates in such cases if delegated to staff.
• Directs, leads and manages the development, implementation, maintenance and evaluation of Lean Principles and Projects for the Appeals Unit.

Knowledge, Skills & Abilities (KSAs):

Knowledge of
• In-depth knowledge of federal, state and local tax statutes and case law.
• Legal research and analysis methodologies.
• Department policies and procedures.
• Administrative procedure, rules and litigation strategy.
• Principles of supervision and personnel practices.

Skilled in
• Identifying relevant issues and strong analytical, interpretive and logic skills, evaluative and problem solving skills.
• Strong writing, revision and editing skills.
• Effective oral communication.
• Maintaining complex and difficult working relationships.
• Written and verbal communication.
• Analytical skills.
• Written and oral presentation before groups.
• Performing competent research.
• Teaching, mentoring and developing motivational behavior with employees.
• Critical thinking.
• Management skills, including planning, organizing, implementing, directing and controlling the activities of personnel and activities in the Unit.
• Time management.

Ability to
• Write informative and persuasive legal memorandum.
• Hearing presentations including direct and cross examination of witnesses.
• Legal research.
• Multi-task and deal with shifting priorities.

Selective Preference(s):

The ideal candidate for this position will have:
• Experience representing clients in administrative or court proceedings.
• Experience or study of state and local taxation.

Pre-Employment Requirements:

Must be an active member in good standing with the State Bar of Arizona.

Candidates for this position will be required to submit Tax Filing Records, Employment Verification Check and Fingerprints that will be used to check criminal history records from the Arizona Department of Public Safety (DPS) and the Federal Bureau of Investigations (FBI).

Benefits:

The State of Arizona provides a world class comprehensive benefits package including:
• Holidays – 10 paid per year. Sick Leave – 12 days per year. No accrual or carryover limits.
• A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term and long-term disability options.
• Up to $5,250 for tuition reimbursement available to seek further career advancement or certification in Continuing Professional Education.
• Work-life balance and additional options for life betterment such as the Infant at Work Program, Alternate Work Schedule and Telework opportunity.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

A top ranked Arizona State Retirement System (ASRS) with 100% employer matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.