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  • 502948
  • Full-time
  • Closing at: Dec 13 2021 at 23:55 MST


Funding Arizona's future through excellence in innovation, customer service, and continuous improvement.

The Arizona Department of Revenue is consistently striving towards recruiting individuals who are committed to providing quality services to citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within the state government.

We offer full-time employees a multitude of statewide benefit options http://www.google.com including 10 paid holidays per year, as well as Revenue specific benefits such as Teleworking opportunity.

Join the Arizona Department of Revenue as your next career advancement and help to make the Grand Canyon state even better by exemplifying our mission "Serving Taxpayers".


Job Location:

Address:  1600 W. Monroe Street, Phoenix, AZ 85007

Posting Details:

Salary: $39,983 - $50,000  

Grade: 21

Closing Date: 12/13/2021

Job Summary:

This position serves as a lead for the Penalty Review Unit in the Taxpayer Services Division, which has Auditors, Technicians, and Contractors. This position will conduct reviews of information and data as presented by the applicant/taxpayer for abatement of penalties and will be required to research taxpayer accounts and make findings of fact and render decisions on penalty abatement requests. During the review of information he/she will ensure compliance with Arizona Tax Laws.
When required, will elicit clarifying information, accept evidence, and evaluate both testimony and evidence in a written decision that applies the Arizona Revised Statute(s). This position requires data to be compiled and input in the G-Suite and Tax Accounting System. This position will on occasion educate taxpayers on filing requirements. This position prepares case files for hearing and testifying on behalf of the Arizona Department of Revenue.

Job Duties:

Essential duties and responsibilities include but are not limited to:
• This position serves as a lead for the Penalty Review Unit; assisting the administrator and supporting the team members. Utilizes problem-solving and critical thinking skills to advise on compliance and non-compliance of penalties, liabilities or requirements. Trains subordinates and peers in the Penalty Review Unit and prepares training materials as necessary.
• Conducts reviews of penalty abatement requests, financial records, and historical analysis to make findings of fact in compliance with the Arizona Revised Statutes and tax laws and renders decisions. May elicit clarifying information, accepts evidence, evaluates both testimony in a written decision and prepares case files. Requires data to be compiled and input into G Suite and Tax Accounting System.
• Establishes and maintains effective communication with staff, citizens of diverse ethnic and economic groups, other governmental personnel, and others contacted in the course of the work. Prepares clear, concise, and complete summaries and other written communication. Presents statements of law, fact, and argument clearly and logically. Attending and representing the department both at informal and formal hearings.
• Ability to understand and apply Arizona Revised Statutes governing filing requirements and assessment of penalty and interest. Ability to mathematically calculate tax, penalty and interest assessments according to department policies.
• Knowledge of individual income, corporate income, transaction privilege, and use tax, fiduciary and withholding tax policy and procedures.
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of
• Knowledge of Arizona Revised Statutes, court decisions, and sources of legal reference relating to local, state, and federal law, and rules of evidence.
Skilled In
• Understands accounting principles and business environment and is able to apply accounting and analytical techniques.
• Good communication, mathematical and analytical skills.
• Work on multiple projects based on changing priorities.
• Work independently and/or in a team setting.
Ability to
• Efficiency in G-Suite and Microsoft Office products and other computerized systems.
• Problem-solving in variable situations requiring analytical, interpretive, evaluative, and/or constructive thinking within broadly defined policies and objectives.

Selective Preference(s):

The ideal candidate for this position will have:
• Spanish speaking a plus.

Pre-Employment Requirements:

Candidates for this position will be required to submit Tax Filing Records, Employment Verification Check, and Fingerprints that will be used to check criminal history records from the Arizona Department of Public Safety (DPS) and the Federal Bureau of Investigations (FBI).


The State of Arizona provides a world-class comprehensive benefits package including:
· Holidays – 10 paid per year. sick leave – 12 days per year. No accrual or carryover limits.
· A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term and long-term disability options.
· A top ranked Arizona StateRetirement System (ASRS) with 100% employer matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).
· Up to $5,250 for tuition reimbursement available to seek further career advancement or certification in Continuing Professional Education.
· Work-life balance and additional options for life betterment such as the Infant at Work Program, Alternate Work Schedule, and Telework opportunity.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


A top-ranked Arizona State Retirement System (ASRS) with 100% employer-matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.