Management System (AMS) practices. This position will serve to educate taxpayers on use tax filing behaviors. It will provide extensive research, analysis & utilize auditing techniques to ensure taxpayers are in compliance with Arizona tax laws, rulings, case law, etc. This position provides structured feedback & mapping to identify & eliminate waste, makes recommendations to integrate AMS methods into the overall continuous improvement strategy of the division, and provides results-driven approaches through careful analysis.
Essential duties and responsibilities include but are not limited to:
• Work on the vehicle, boat, and aircraft use tax leads and be able to manage the Vehicle Use Tax inbox. Managing the inbox is defined as being able to answer all questions and replying back to voicemails. With a primary focus on VUT, identify research, and bill taxpayers based on the tax liability of the lead.
• Inspect and examine audit and non-audit cases; make sound determinations and formal recommendations for all cases and/or audits or prepared billings. Attend meetings and huddles of the work unit or section. Cascade information at huddles, track all work and inquiries (spreadsheets, databases, emails, telephone calls, texts, success stories, etc.). Provide process improvement recommendations.
• Provide customer service, advise, and educate local government staff/officials and taxpayers on Use tax Privilege Tax code (title 42) and relevant administrative statutes regarding Arizona Transaction Privilege Taxes through the use of email or phone. Properly acquire specific information, obtain consultation or advice and serve the taxpayers.
• Point of contact for the Outreach mailbox. Focus on the outgoing and incoming mail for the Outreach box. Works with mailroom on discrepancies for lost mail pieces or incorrect delivery of mail.
• Accounting, auditing principles and practices; federal and state tax statutes, regulations, and court rulings.
• Computerized accounting and auditing applications and systems. City tax code matters.
• Microsoft Office (Word, Excel, PowerPoint, Access); and technical software applications (i.e., web-ex, Google).
• Analytical mindset; Skills in mathematical computation; excellent verbal and written communication; high level, highly demanding, time management abilities.
• Work independently; have exceptional interpersonal skills and be flexible with priority changes.
• Work effectively with peers in other divisions; information share, as appropriate.
• Organizational and planning skills.
• Ability to learn and apply LEAN concepts, principles, and tools used to create and deliver perspectives with the fewest resources with continuous problem-solving.
· Holidays – 10 paid per year. sick leave – 12 days per year. No accrual or carryover limits.
· A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term and long-term disability options.
· A top ranked Arizona StateRetirement System (ASRS) with 100% employer matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).
· Up to $5,250 for tuition reimbursement available to seek further career advancement or certification in Continuing Professional Education.
· Work-life balance and additional options for life betterment such as the Infant at Work Program, Alternate Work Schedule, and Telework opportunity.
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
A top-ranked Arizona State Retirement System (ASRS) with 100% employer-matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Employment Opportunity Employer.