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  • 513612
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

Division of Employment and Rehabilitation Services (DERS)
Quality Assurance Integrity Administration (QAIA)

Job Location:

1924 East University Drive, Phoenix, Arizona 85034


Posting Details:

Salary: $36,778.45 - $51,175.69 Annually 

Grade: 19

Closing Date: Open until sufficient resumes are received

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. 

Job Summary:

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) performs an integral role in improving Arizona’s workforce by assisting individuals who are unemployed or underemployed, and those with barriers, to prepare for and obtain meaningful employment. DERS supports Arizona employers with recruitment assistance by connecting them to a skilled workforce.

We are seeking an experienced and highly motivated individual to join our team as a Benefit Accuracy Measurement (BAM) Auditor 2 with the Quality Assurance Integrity Administration (QAIA). This position is responsible for conducting extensive audits of randomly selected Unemployment Insurance (UI) claims, to determine the appropriateness and accuracy of payments made.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:

• Contact claimants, schedule interviews, drive to the appointed location, have claimants complete a questionnaire, clarify any questionable items, and conduct an in-depth interview.
• Audit Unemployment Insurance records, write formal reports, and review procedures, laws, and federal regulations to ensure compliance.
• Meet with potential employers identified in the job search portion of the claimant’s questionnaire and verify if contacts are acceptable.
• Complete data entry into the Department of Labor Sun System.
• Contact base period and subsequent employers, explain the random auditor and quality program.
• Review and copy the claimants’ records needed for audits.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of Unemployment Insurance policies and procedures.
• Knowledge of the Adjudication process, which includes two years of issuing non-monetary determinations.
• Organizational and time management skills and the ability to multitask daily and maintain flexibility in prioritizing tasks and assignments.
• Skills in investigative procedures, methodology, report writing, case management, interviewing techniques, and providing technical assistance to staff after training.
• Ability to quickly adapt to new processes or procedures
• Ability to utilize verbal and written communication to explain and interpret federal and state laws, statutes, rules, regulations, and guidelines applicable to Unemployment Insurance claims.

Selective Preference(s):

• Two years’ experience as an Unemployment Insurance deputy, Department of Labor random audit procedures gained through experience working with the Department of Labor on the job training.
• Previous Unemployment Insurance law, policy, and procedures experience.
• Bachelor’s degree in Behavioral or Social Science, Psychology or Business Administration or closely related field.
• Bilingual in English and Spanish.

Pre-Employment Requirements:

• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• The position will require a current, valid Arizona Driver’s License. Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) and have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Stipend Opportunities
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance
- Opportunity to work remotely (home office) on an ad-hoc basis

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please call (480) 679-2319 or email TSumner@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 679-2319 or emailing TSumner@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.