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  • 502025
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Division of Employment and Rehabilitation Services (DERS)

Quality Assurance and Integrity Administration (QAIA)

Job Location:

Address:  1924 E. University Dr. Phoenix, AZ 85034

Posting Details:

Salary: $50,890.53 - $91,490.26 

Grade: 24

Job Summary:

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) performs an integral role in improving Arizona’s workforce by assisting individuals who are unemployed or underemployed, and those with barriers, to prepare for and obtain meaningful employment. DERS supports Arizona employers with recruitment assistance by connecting them to a skilled workforce.
We are seeking an experienced and highly motivated individual to join our team as an Audit Supervisor, Benefit Accuracy Measurement (BAM) with the Quality Assurance and Integrity Administration (QAIA). This position is responsible to plan, organize and manage the Benefit Accuracy Measurement (BAM) Control Operations unit functions to establish and monitor pragmatic activities within the administration.

Job Duties:

• Responsible for updating/maintaining the procedural Handbook 395 for the BAM. This Includes ensuring that new procedures are added to the appropriate handbooks, and that revised procedures are updated in a timely manner
• Assign cases to staff equitably so that all cases are investigated, classified, coded properly, and all reporting requirements are met
• Track and discuss error trends discovered from case reads during monthly meetings
• Responsible for developing program guidelines and procedures that adhere to Department of Labor mandates. Ensure timely implementation of new standards, methodologies and procedures as directed by the Department of Labor

Knowledge, Skills & Abilities (KSAs):

• Knowledge of UI benefit and tax program.
• Knowledge of managerial and leadership principles and practices sufficient to plan and direct the work of subordinates.
• Skills in interpretation and application of Federal and State laws, rules, and regulations.
• Skills in using automated programs for research, analysis, and work management.
• Ability to guide, coach and direct subordinates
• Ability to communicate orally and in writing at a high level.

Selective Preference(s):

• A minimum of two years’ experience as a UI adjudication deputy.
• Knowledge of the Department of Labor random audit procedures gained through on the job experience and Department of Labor training.
• Previous UI law, policies, and procedures experience.
• Bilingual

Pre-Employment Requirements:

• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• The position will require a current, valid Arizona Driver’s License. Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) and have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please call (480) 202-3332 or email emmanuelgarcia@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 202-3332 or email emmanuelgarcia@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.