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  • 511957
  • MESA
  • Full-time
  • Closing at: Sep 25 2022 at 23:55 MST


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.



Job Location:

Banner Desert Medical Center - 2225 West Southern Avenue, Mesa, Arizona 85202

Posting Details:

Salary: $ 27.1409 

Grade: 22

Closing Date: 09/25/2022

Job Summary:

The Department of Economic Security (DES), Division of Benefits and Medical Eligibility (DBME) is seeking an experienced and highly motivated individual to join our team as a Benefits & Eligibility Manager (BEM) aka Local Office Manager (LOM) with the Hospitals Region for the Banner Desert Medical Group.

This position is responsible for managing and overseeing the day-to-day operations of hospital offices whose function is to determine benefits and eligibility for Nutrition Assistance (NA), Cash Assistance (CA), Medical Assistance (MA) and Temporary Assistance for Needy Families (TANF) based on the established Federal and State rules, regulations, policies and procedures.

Job Duties:

The person in this position under the direction of the Regional Program Manager (RPM) and through subordinate supervisors, is responsible for:

• Training, coaching, counseling, mentoring, approves leave and training request, accommodates alternate work schedules (after receiving approval from the region office), evaluates work performance and performs other management functions to ensure the office meets Federal and State requirements in the issuance of benefits for the NA, CA, and MA programs.
• Reviews productivity levels and productions schedules to meet changing priorities of the local office in order to assist customers. Reviews and monitor quality of work performed, accuracy rate, timeliness, and quality.
• Confers with RPM and other BEM’s to develop and implement local office procedures to ensure compliance with federal and state laws, recommends regional changes, and workflow changes for consideration.
• Completed and submits monthly reports related to the work activity of the local office.
• Reviews and responds to incoming correspondence from internal/external customers, write detailed reports relating to local office activities, works with the RPM to develop and implement program/office goals and objectives, interpret program policies and procedures based on established Federal and State rules and regulations.
• Completes performance evaluations, elevates employee misconduct concerns, occasionally acts as a witness to issuance of disciplinary actions.
• Attends and participates in work groups involving region and local office process improvements, attends management/departmental meetings and communications updates with staff. Meet with community groups/organizations for the purpose of establishing and maintaining effective working relationships.

Knowledge, Skills & Abilities (KSAs):

Knowledge Of:
• Process improvement and Arizona Management System (AMS).
• Public assistance eligibility determination processes.
• Federal and State laws, statutes, regulations, policies and procedures pertaining to public assistance programs.
• Computer programs/systems utilized by Family Assistance Administration (FAA) for eligibility determinations such as, Arizona Technical Eligibility Computer System (AZTECS), OnBase, etc.
• Google Workspace such as Gmail, Google Docs, Google Sheets, etc.
• Considerable knowledge of communication, conflict resolution, mediation, and collaboration techniques.
• General knowledge of Department of Administration (DOA)/DES Personnel policies and procedures.
• Leadership and team building methodologies.
• Agency’s evaluation system and forms used/required.

Skills In:
• Excellent written and oral communication skills to convey a wide variety of information.
• Project planning, organization, management, and communication.
• Skill in managing workflow based on rapid changing customer volume.
• Managing and balancing a variety of management and administrative functions.
• Independent problem solving analyzing, and decision-making skills for complex issues related to the local office.
• Customer service, interviewing, listening, negotiation, monitoring, evaluation, supervision.

Abilities to:
• Operational needs, establish priorities, and analyze complex issues and implement established operational procedures.
• Work independently while functioning as an integral part of the Region’s management structure.
• Model integrity, confidentiality, dependability, and quality customer service, as well as the ability to mentor and instill these values in others.
• Creative and innovative in approaches to helping staff overcome learning difficulties.
• Communicate vision and direction, lead by example, promote continuous learning, and develop staff skills.
• Plan, analyze and coordinate activities, establish priorities for hospital office staff, propose office procedures, coach, counsel, mentor, and lead in a fast-paced environment.

Selective Preference(s):

• One year of leadership, management, and/ or supervisor experience in a local/hospital office setting or social service agency.
• At least two years of experience in and with Family Assistance Administration hospital/local office programs, benefits and eligibility determination.

Pre-Employment Requirements:

• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• In-state travel is required. Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12).
• Abide by hospital rules and policies related to annual and mandatory vaccinations.


The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
• Tuition reimbursement
• Participation in the Arizona State Retirement System (ASRS)
• 10 holidays per year
• Stipend Opportunities
• Infant at Work Program
• Ride Share and Public Transit Subsidy
• Affordable Medical, Dental and Vision
• Life and Disability Insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Annette Hartsock at 928-310-6279 or AHartsock@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 928-310-6279 or AHartsock@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.