DEPARTMENT OF ECONOMIC SECURITY

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration
Glendale Field Office
4324 W. Olive Avenue, Glendale, AZ 85302

Salary:  $22.9716 hourly

Grade: 21

Closing Date: April 6, 2026

Would you like to be part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Benefits Eligibility Supervisor for one of our Field Offices. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division. This position is an in-person, on-site position.

Essential Duties and Responsibilities include but are not limited to:

• Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads.
  
• Responsible for interpreting and clarifying program policies and procedures for staff and implementing regulations or policy changes affecting the day-to-day operation of the unit.
  
• Assist staff with difficult and complex cases, including providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
  
• Prioritizes and assigns work of assigned unit(s) to maintain compliance with federal, state, and mandates; ensures the timeliness and accuracy of services delivered.
  
• Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness, and productivity utilizing quality and quantity data from program reports, identifying error trends, implementing corrective action plans, developing, and conducting related training.
  
• Evaluates staffing needs, participates on hiring panels, and makes recommendations for effective us of personnel resources.
  
• Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required

Knowledge in:

• Federal, State, and agency statutes, rules, and regulations applicable to the area of assignment.
  
• Fundamental leadership practices.
  
• Interviewing and assessment techniques, community resources, and customer service practices.
  

Skilled in:

• Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
  
• Interpreting laws, statutes, rules, regulations, and guidelines for assigned areas.
  

Ability to:

• Access, maintain, review, and interpret database information, compile and present program information.
  
• Establish and maintain effective working relationships.
  Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.

The ideal candidate for this position will have:

• A high school diploma or equivalent education, and three years of experience performing eligibility work.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
  
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
  
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan, and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines, and effective dates.

For questions about this career opportunity, please contact recruiter Norma Pina at 480-952-7560 or npina@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting the Recruiter at 480-952-7560 or by email at npina@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.