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Benefits Operation Manager

  • 512930
  • Full-time


Delivering results that matter by providing best in class support services.

Benefits Operation Manager

Job Location:

Benefit Services Division 

100 N. 15th Avenue 

Phoenix AZ 85007 

This position may be available for remote work within Arizona

Posting Details:

Salary: $90,000 - $100,000 

Grade: 29

Closing Date: Open until Filled (First review of resumes 11/1/2022)

This is a temporary position with a projected start date of November 2022 and projected end date of September 2024, subject to the needs of the agency and budget availability. This position will fill the duties and responsibilities of a current employee assigned to the implementation of the State's new HRIS system.

Job Summary:

The Department of Administration is seeking a Benefits Operation Manager. The Benefits Operation Manager manages staff that assist with the accurate processing of benefits related information. The position ensures the accurate processing of all benefits related information in the HRIS system for the entire State, including universities, the Arizona Commerce Authority and the Power Authority. The position creates, maintains and distributes reports necessary to ensure the accuracy of the HRIS system. The position assists in the creation of training materials and communications, in conjunction with other agency staff, that inform employees, retirees and human resources staff about the correct use of the HRIS and related systems. The position also develops, tests and maintains external data bases as necessary to track and catalog claims, wellness and other data relevant to the operation of the State benefits program.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:
  • Business owner for BSD in the HRIS system. 
  • Supervising staff under direction to ensure the accuracy of the HRIS system, file transfers and external databases. 
  • Maintain other databases as assigned. 
  • Creating, providing and presenting training and communication materials. 
  • Creating and maintaining reports.
  • Ensuring the accurate transfer of files from and into HRIS and AFIS; between vendors and the State; between other State agency partners, retirement systems and the Universities. 
  • Perform and monitor Affordable Care Act mandatory calculations including the Initial Measurement Period, the Standard Measurement Period and 1095C Statements. 
  • Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs):

Knowledge of:

  • The HRIS system 
  • File transfer methodologies 
  • Accounting processes and procedures
  • Database development and management techniques
  • Federal and state health insurance regulations
  • The business processes relevant to health, dental, life insurance and other benefits

Skilled in:

  • The management of subordinate individuals 
  • Project management 
  • Continuous improvement techniques 
  • Oral and written communications 
  • Collaborating with partners in different functional areas within and outside of the division

Ability to:

  • Manage multiple projects and individuals simultaneously 
  • Work with diverse individuals and organizations 
  • Work under tight deadlines 
  • Manage conflicts between stakeholders 
  • Communicate technical problems to non-technical staff
Selective Preference(s):
  • Preferred candidate will have experience in supervising a team 
  • Knowledge of Arizona Management System and/or lean management techniques preferred
Pre-Employment Requirements:
  • Background and reference check, including a state and federal criminal records check 
  • Requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driving training (see Arizona Administrative Code R2-10-207.12).

The Arizona Department of Administration offers a comprehensive benefits package to include:

  • Sick leave
  • Vacation with 10 paid holidays per year
  • Health and dental insurance 
  • Retirement plan 
  • Life insurance and long-term disability insurance
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

  • Positions in this classification participate in the Arizona State Retirement System (ASRS). 
  • Please note, enrollment eligibility will become effective after 27 weeks of employment.
Contact Us:

If you have any questions please feel free to contact Shelia Wiggins-Wayne at shelia.wiggins@azdoa.gov or 480-645-2290 for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.