ARIZONA DEPARTMENT OF ADMINISTRATION

Benefit Services Division - BSD

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures

Salary: $55,000 to $65,000 (DOE)

Grade: 21

Open Until Filled

The Arizona Department of Administration (ADOA), Benefits Services Division, is seeking a Benefits Operations Analyst to provide crucial systems support and functional expertise for our benefits-related systems and processes. In this role, you'll act as a key liaison between our Member Services and Plan Administration teams, AZ360, retirement systems, and various state agency representatives. You'll also be responsible for working with and supporting vendor reports and other AZ360 system users, ensuring smooth and efficient benefits operations.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Supports the organization's key benefits business processes and applications, primarily AZ360
• Uses research and functional expertise of benefits systems and processes to conduct analysis, identify root cause of problems and resolve issues
• Serves as a liaison between internal and external customers and stakeholders
• Prepares and maintains documentation, standard work and end user training materials
• Provides end user support and assistance in using the benefits system and performs centralized transactions
  

Knowledge of:

• Principles and concepts of varied employment benefits, eligibility rules, and HR systems
• AZ360 systems and related benefits modules at the subject matter expert level
• Research, problem-solving, data analysis, and report generation
• Understanding of State of AZ laws, relevant regulations, statutes, and trends in benefits

Skills in:

• Strong interpersonal skills
• Effective oral and written communications
• Excellent organizational skills, with attention to detail and setting priorities in a remote work environment
• Extracting data, organizing data, and preparing reports

Ability to:

• Establish and maintain effective working relationships
• Handle inquiries in a professional, effective, and efficient manner
• Evaluate and improve processes using AMS
• Work independently with minimal supervision

• Prior experience working with Human Resources Information Systems (HRIS)
• Knowledge of benefits eligibility rules, policies, and procedures
• Understanding of various types of employee benefits, including:
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Disability Insurance
  • Retirement Pensions

• Background and reference check, including state and federal criminal records fingerprint check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer