DEPT OF HEALTH SERVICES

Address: 150 N 18th Ave, Phoenix, AZ 85007

Salary: $47,300

Grade: 19

The employee in this position (Program Project Specialist 2) will, under general direction, function as an advanced professional and administrative work assistant to State and Local Agency WIC Staff and/or community organizations in a variety of programs in the area of assignment; and perform related work/tasks/functions as required. Examples of duties include the following: Manages in conjunction with the WIC Service Desk and WIC Nutrition Services to enable/disable user access to the Bureau of Nutrition and Physical Activity Ordering System. On a monthly basis, using information requested from the WIC Service Desk, prepares reports for each of the WIC Local Agencies to notify them of participants that are due to have their babies in the upcoming month. In addition, setting up text messages alerts to remind the participants to call WIC after they have delivered and provide a resource for Postpartum Mental Health Services. Manages the logistics of the WIC New Employee Training Cohort. This includes developing and managing registration, sending confirmation of registration with joining link, guidebooks, and resources needed throughout the day, answering questions related to the logistics of each day, sending a follow-up after each session, and as needed developing/distributing evaluation materials Working with New Employee Training Cohort facilitators to keep presentations, resources and materials current as well as manage communications day to day with facilitators to ensure smooth transition from one session to another. In conjunction with the WIC Breastfeeding Coordinator, manage registrations and communications with professionals interested in attending the semi-annual lactation event. Following the established protocol, reviews and approves/disapproves/adjusts access to the WIC Training Team Training Folder as well as workgroup lists for Breastfeeding, the Trainer Advisory Board, and Registered Dietitians. Responds to requests to participate in the First Feed Education and Support group directly from the participants as well as from reports generated from the WIC MIS i.e.,HANDS system. This includes using templates for direct texting as well as managing the messaging to the groups within the texting platform. Generates, evaluates, and distributes Breast Pump Reports for each of the WIC local agencies. This includes identifying current available inventory, problem solving returns to the BNPA warehouse, providing follow-up to pumps that are out of contract and updating the WIC MIS i.e., HANDS system to reflect changes. Update the Pump status and location in WIC MIS i.e., HANDS when pumps are returned to the BNPA warehouse. In conjunction with the WIC Breastfeeding Team, manage the logistics related to bimonthly WIC Breastfeeding Boot Camp. This includes but is not limited to registration, confirmation, material assembly/distribution, file organization, and certificate distribution. Assists WIC Teams with the file organization, local agency/participant communications, meeting planning, etc. This position is required to perform work at/attend meetings at alternate locations and/or travel when necessary.

Responsibilities include:
• On a monthly basis, using information requested from the WIC Service Desk, prepares reports for each of the WIC Local Agencies to notify them of participants that are due to have their babies in the upcoming month. In addition, setting up text messages alerts to remind the participants to call WIC after they have delivered and provide a resource for Postpartum Mental Health Services.
• Manages the logistics of the WIC New Employee Training Cohort. This includes developing and managing registration, sending confirmation of registration with joining link, guidebooks, and resources needed throughout the day, answering questions related to the logistics of each day, sending a follow-up after each session, and as needed developing/distributing evaluation materials.
• Working with New Employee Training Cohort facilitators to keep presentations, resources and materials current as well as manage communications day to day with facilitators to ensure smooth transition from one session to another.
• Responds to requests to participate in the First Feed Education and Support group directly from the participants as well as from reports generated from the WIC MIS i.e.,HANDS system. This includes using templates for direct texting as well as managing the messaging to the groups within the texting platform. Update the Pump status and location in WIC MIS i.e.,HANDS when pumps are returned to the BNPA warehouse.
• Generates, evaluates, and distributes Breast Pump Reports for each of the WIC local agencies. This includes identifying current available inventory, problem solving returns to the BNPA warehouse, providing follow-up to pumps that are out of contract and updating the WIC MIS i.e., HANDS system to reflect changes.
• In conjunction with the WIC Breastfeeding Team, manage the logistics related to bimonthly WIC Breastfeeding Boot Camp. This includes but is not limited to registration, confirmation, material assembly/distribution, file organization, and certificate distribution.
• Following the established protocol, reviews and approves/disapproves/adjusts access to the WIC Training Team Training Folder as well as workgroup lists for Breastfeeding, the Trainer Advisory Board, and Registered Dietitians.
• In conjunction with the WIC Breastfeeding Coordinator, manage registrations and communications with professionals interested in attending the semi-annual lactation event.
• Assists WIC Teams with the file organization, local agency/participant communications, meeting planning, etc.
• Other duties as assigned as related to the position.

Knowledge of:
• Federal and State Laws, Rules and Regulations; as well as in-depth knowledge of the both the current and upcoming Arizona WIC Food Packages.
• Microsoft Office and the Arizona WIC Program.
• Organizational skills as they pertain to scheduling/multi-tasking and organizing work assignments and meeting deadlines.
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skilled in:
• Applying time management and organization skills to complete work and manage internal/external collaborations and activities.
• Written and oral communication skills.
• Cultural competency and political sensitivity.
• Utilizing computer software to manage word processing, spreadsheets, database queries, data management.

Ability to:
• Organize, prioritize, and perform multiple tasks.
• Effectively communicate orally and in writing at all levels.
• Exercise sound judgment in safeguarding confidential or sensitive information.
• Maintain professionalism at all times.
• Establish and maintain effective working relationships.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

• Bachelor's degree in public health services or a related field with 2 years of work experience. 5 years of work-related experience may be considered in lieu of a degree. Spanish preferred.

• Valid AZ Driver's License

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning infant at work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/ Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing steven.santiago@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.