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  • 511955
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.



Job Location:

Address:  150 N 18th Ave Phoenix, AZ 85007

Posting Details:

Salary: $105,600 

Grade: 27


Job Summary:

As the Bureau Chief for the Bureau Chief for Long Term Care Licensing and under the general direction of the Branch Chief, this position is responsible for the overall leadership, management, and direction of the statewide Nursing Care Institution licensing and Long Term Care Medicare certification system, which includes the issuance of licenses; oversight of compliance and complaint surveys; and enforcement and technical assistance. The Bureau Chief directs the strategic planning and development, coordination, implementation, and evaluation of all processes within the Bureau. Directs the strategic planning and development, coordination, Implementation, and evaluation of all processes within the LTC Bureau. Works with a variety of stakeholder groups, including Medicare Regional and Central Offices, Quality Improvement Organization, other state agencies, trade associations, the state, and federal legislators, providers, and the community at large.

The Bureau Chief works with a variety of stakeholder groups, including other state agencies, associations, legislators, providers,
and the community at large. The Bureau Chief is responsible for the overall development and implementation of policies and
procedures, rules, and legislation. The Bureau Chief manages contracts with other state agencies and grants. The Bureau Chief has
overall authority for hiring, orientation, training, recruitment, retention, performance reviews, and other personnel actions. The Bureau
Chief oversees the program budget, including all revenue activities, such as billing and collections, operational spending, and personnel
services from multiple funding sources. The Bureau Chief serves as the media representative as required by the Director or designee.
The Bureau Chief provides direction and oversight of information management systems, to provide data, performance measurement, and quality improvement, ensuring ongoing program integrity. The Bureau Chief also serves on Advisory Committees.

Job Duties:

-Provides overall leadership, management, and direction of the State Long Term Care Program and processes, including health care regulatory activities.
-Develops and implements policies and procedures, rules, and legislation as related to the
State Long Term Care Licensing program; Serves as a technical expert; Prioritizes needs and strategically aligns resources to address those needs.
-Works collaboratively with a variety of stakeholder groups, legislators, community, and partners within the
private and public sectors as related to the State Long Term Care Licensing program to achieve common goals; Initiates and maintains important personal, and professional contacts.
-Oversees the overall program budget, including the revenue and collection processes for the State Long Term Care Licensing program.
-Provides direction and oversight for the management information systems, including data and performance management and quality improvement as related to the State Long Term Care Licensing program.
-Oversees the human resource function in the State Long Term Care Licensing program, including recruitment, hiring, training, performance evaluations, and disciplinary actions.
-Directs the strategic planning and evaluation processes of the program as related to the State Long Term Care Licensing program; Directs management and other studies and surveys for the purpose of improving administrative methods and practices.
-Manages state contracts and grants as related to the State Long Term Care Licensing program.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
-Extensive knowledge of leadership, management, and administrative practices and principles, with specialized knowledge relating to planning, organizing, directing, and controlling/coordinating health care regulatory activities. Knowledge of systems theory, strategic planning, goal setting, monitoring and evaluation methods; administrative processes such as communication systems, staff development, and training, budget development, monitoring and cost projections; human relations and group dynamics; rules development, drafting legislation, state
the budgetary and legislative process, interagency agreements, the procurement code, and evaluation methods, community planning and organizing; supervisory
practices including affirmative action, positive progressive discipline, conflict resolution, performance appraisal systems, and understanding of the Arizona Personnel Board Rules, state statutes, rules, and policies regarding health and child care.
-Knowledge of inspection and investigative methods, procedures, and techniques; data collection, research, and statistical methods, formatting reports; contemporary trends and practices of medical and behavioral care systems and service delivery.
- Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

Skill in:
-Extensive skill in interpersonal relations as applied to contacts with health care providers of licensed/certified/unlicensed health care services and/or programs including individuals who are hostile; representatives of local and state government agencies including police departments, media, consumers, and the public. Skill in evaluating and interpreting established statutes and rules and providing technical assistance to licensees; observing and evaluating consumers, clients, residents, and/or patients for signs of neglect and/or abuse; observing facilities and providers for violations of standards; utilizing interview and investigative techniques for adults, essential for evaluating services and complaint investigations of alleged physical, sexual or emotional abuse, problem-solving to identify, evaluate and act on situations in complex complaint investigations and/or personnel issues; identifying and correlating patterns of noncompliance, make recommendations for actions to be taken by the Department. Skill in educating health care licensees on a variety of topics, including those of discipline and abuse, the aging process, programming, disease prevention, staff development, records maintenance, supervision, safety, equipment standards, nutrition and dispensing of medication, sanitation, and transportation.

Ability to:
-Significant ability to make decisions regarding the content and format of planning systems, monitoring and evaluation of
systems (including statewide standards); need for new program development, approval of licenses, supervisory decisions including recruitment, and selection of new employees, and performance reviews. Ability to exercise effective administrative and technical supervision over professional staff;
analytical ability; judgment. Ability to determine, implement and plan for caseload distribution. Ability to develop internal administrative policies, procedures, and
reports. Ability to interpret statutes and rules for staff, providers, and the public; to develop
and implement internal monitoring procedures; to hire, train, retrain and evaluate staff. Ability to represent the Assistant Director at meetings and public functions and to act in the absence of the
Assistant Director. Ability to make decisions regarding compliance with rules and
statutes; to review records and conduct confidential resident/client/patient interviews to evaluate the quality of care, and effectiveness of services.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

A Bachelor's degree and 5 years of professional experience in management including program planning or administration; a Master's degree may substitute for 2 years of the required experience. Preference will be given to candidates with regulatory experience.

Pre-Employment Requirements:

-Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).

-Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment. You will be required to pay an $8.25 fee for fingerprint screening. If hired, you will be able to request reimbursement of the $8.25.


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.