Division of Planning & Operations /Bureau of Business Informatics
This position will coordinate projects for the disease surveillance systems and maintain a smooth workflow across different program areas. This position will ensure timely and complete communication of the progress for the enhancements on the surveillance system and will work closely with disease specific programs, ITs, and other stakeholders that may be involved to identify system needs, provide operational support on current processes and develop requirements documentation. This position will work with the end users to ensure system functionality and troubleshoot issues. This position also is expected to manage help desk email and train personnel on the correct use of the systems.
− Communicating program needs, tracking enhancement progress and testing MEDSIS. Coordinate projects for the disease surveillance systems and maintain a smooth workflow across different program areas.
− End user support: Provide assistance to end users in how to use the system, troubleshoot issues, fulfill requests and perform central transactions.
− Prepare and maintain end user documentation, training and operational standard work.
− Work with agency staff and customers to understand business needs and user requirements
− Customer service.
− Active listening techniques.
− Communication techniques.
− Surveillance systems.
− IT life cycle.
− Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
− Providing technical assistance to end users.
− Presentation software.
− Establishing and maintaining effective working relationships.
− Communicating complex information to non-technical audiences.
− Interpreting and evaluating information.
− Oral and written communication.
− System testing.
− Planning, organizing, and prioritizing projects.
− Evaluate information and make recommendations.
− Problem solving.
− Ask pertinent questions to gain understanding.
− Establish and maintain effective working relationships.
− Engage with diverse audiences and stakeholders.
− Training different levels of expertise.
− Demonstrate continuous effort to improve operations and streamline work processes.
− Plan, organize, and prioritize projects.
− Evaluate information and make recommendations.
− Assess stakeholder and end user information needs.
− Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
− Bachelors in Bioinformatics, Mathematics, Statistics, Computer Science, Public Health, Biology/Biological Sciences or related field.
− Combination of experience, education, and training that meets the knowledge, skills, and abilities as described. Minimum of 4 years of relevant experience required. 1 year of work experience may be substituted for each year of preferred education.
− Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.11).
− Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.
The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.
Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.