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  • 514091
  • Full-time


Delivering results that matter by providing best in class support services.


Job Location:

General Accounting Office 

100 N. 15th Avenue 

Phoenix AZ 85007

This position may offer the ability to work remotely, within Arizona, based upon the department’s business needs and continual meeting of expected performance measures.

Posting Details:

Salary: $70,000-$79,000 

Grade: 24

Closing Date: 

Job Summary:

The General Accounting Office (GAO) within the Department of Administration is currently recruiting for a Business Analyst. The Business Analyst is primarily responsible for two broad categories: 1) update, maintain, and improve data collection, management, and reporting for the Report of Outstanding Indebtedness and Credit Lending and Support Programs, and 2) support the reporting arm of the statewide accounting system. This position serves as a point of contact for state, county and local government entities for functional assistance with the Report of Outstanding Indebtedness including Credit Support and Lending Programs reporting requirements and documentation. A primary responsibility in this role is to streamline business processes and improve, update, and maintain the current data collection instrument and reporting application while ensuring compliance with Arizona Revised Statutes. Additionally, the position is responsible for the design, testing, updating, and maintaining reports from the statewide accounting system. An individual will have a solid understanding of the statewide business processes and how to assist agencies in resolving reporting issues with the statewide accounting system reporting application. Specific assignments include but are not limited to: Report of Outstanding Indebtedness including Credit Support and Lending Programs, and statewide accounting system report testing, development, and publication.

Secondary responsibilities include but are not limited to: support key business processes and recommend process improvements or redesign, create, update, and maintain Standard Work, collaborate on problem solving and process improvements, performing other related functions as necessary.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:
  • Analyze, update, and maintain Report of Outstanding Indebtedness and Credit Support and Lending Programs application software and create, maintain, update the application and its documentation. 
  • Serves as a point of contact for state, county and local government entities for functional assistance with the Report of Outstanding Indebtedness including Credit Support and Lending Programs. 
  • In cooperation with internal and external customers, develop and test statewide accounting system reports to ensure accuracy and desired outcomes. 
  • Create, update, maintain Standard Work and recommend process improvements based on application of knowledge and skills with full understanding of the current process.
  • Supports GAO key business processes and applications, and recommends business process redesign, where applicable. 
  • Other duties as assigned
Knowledge, Skills & Abilities (KSAs):

Knowledge of:

  • Data handling and processing relating to large financial systems. 
  • Basic PC applications (Word/Google Docs, Excel/Google Sheets, PowerPoint/Google Slides, etc.) and database applications, e.g. Microsoft Access. 
  • Leveraging technology solutions to maintain or improve business outcomes. 
  • Reference materials such as federal regulations, Arizona Revised Statutes, applicable agency manuals including the Department of Administration, General Accounting Office Statewide Accounting and System manuals, policies and procedures and the information contained therein and its applicability to the assigned area. 
  • Statutory requirements impacting area of assignment.
  • State functional business processes related to systems as a user or technical support specialist.

Skilled in:

  • Organization and task management.
  • Report development, application and complex data analysis techniques.
  • Reading, comprehending, and interpreting detailed technical documentation.
  • Formulating solutions to system-related issues. 
  • Interpersonal relationships with internal and external customers. 
  • Oral and written communications. 
  • Analyzing and interpreting data. 
  • Identifying technology opportunities to improve efficiency and reduce waste. 

Ability to:

  • Analyze and interpret data. 
  • Make decisions at the project team level and properly escalate those decisions that cannot be resolved on a timely basis. 
  • Interpret end user problems and propose solutions, when applicable, within various applications. 
  • Communicate, present, summarize complex data in a consumable (easy to understand) format in written and oral form. 
  • Embrace change, adapt to changing priorities, and learn new skills.
Selective Preference(s):
  • Bachelor’s degree 
  • 5 years of experience in business analysis (or equivalent experience) 
  • PMI or PMP experience 
  • Certified Scrum Product Owner 
  • Lean or Six-sigma certification 
  • State of Arizona Leadership Academy
Pre-Employment Requirements:
  • Background and reference check, including a state and federal criminal records check 
  • Requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driving training (see Arizona Administrative Code R2-10-207.12).

The Arizona Department of Administration offers a comprehensive benefits package to include:

  • Sick leave 
  • Vacation with 10 paid holidays per year 
  • Health and dental insurance 
  • Retirement plan 
  • Life insurance and long-term disability insurance 
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

  • Positions in this classification participate in the Arizona State Retirement System (ASRS). 
  • Please note, enrollment eligibility will become effective after 27 weeks of employment.
Contact Us:
  • If you have any questions please feel free to contact Shelia Wiggins-Wayne at shelia.wiggins@azdoa.gov or 480-645-2290 for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.