Address:

Arizona Correctional Industries (ACI)
4441 East McDowell Road
Phoenix, Arizona 85034
https://corrections.az.gov/

Salary: $61,200.00 

Grade: 19

Closing Date: 05/18/2026

Are you an expert in sales? Do you have at least 5 years of experience in business or industrial sales? Come seal the deal with our team of Sales and Business Development professionals. Apply now!

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking a sales expert to fill the Business Operations Specialist position. This position performs administrative, sales, and customer service functions while serving as the point of contact for the assigned customers. Supports revenue growth, customer retention, and new account development while managing high-volume orders. Coordinates the order life-cycle, including quotes, order processing, record-keeping, and issue resolution. Partners with internal teams to ensure timely service delivery. Also, supports reporting, identifying customer needs, and ensuring compliance with policies and procedures.

For further information about the Arizona Correctional Industries, visit: https://aci.az.gov/

- Serves as the primary point of contact for assigned customers and industries, supporting revenue growth, new account development, customer retention, and service coordination
- Builds and maintains customer relationships and ensures responsiveness and quality throughout the customer life-cycle
- Manages the customer service and order process from initial contact through completion, including providing product and service information, preparing quotations, processing orders and payments, maintaining accurate records, and resolving customer issues
- Ensures accuracy, timeliness, and customer satisfaction in all transactions
- Coordinates workflow and transportation with production shops located within correctional facilities and works closely with marketing, accounting, logistics, and production staff to ensure timely and accurate order fulfillment
- Acts as a liaison to resolve issues and support efficient project execution
- Conducts research and planning related to customer needs and growth opportunities and provides verbal and written reports to management
- May participate in trade shows and industry-related events to support relationship building and business development
- Interprets and applies applicable laws, rules, policies, and procedures
- Enforces sanitation and security practices in accordance with ADCRR policies and procedures
- Will occasionally supervise inmate workers assigned to the customer service area, including reviewing work products, correcting discrepancies, providing training, and maintaining confidentiality
- Attends staff training
- Drives on State business
- Performs other duties appropriate to the assignment

Knowledge of:
- Laws, rules, regulations, policies, and procedures relevant to the assignment
- Customer service
- Business operations and protocols
- Management of multiple accounts in a large geographic territory
- Techniques for building and sustaining professional relationships with customers and prospects
- Problem-solving techniques
- Principles and practices of office management and basic bookkeeping
- Mathematics
- Computers and various software programs

Skill in:
- Verbal and written communications
- Arithmetic
- Developing and delivering presentations
- Dealing with all levels of authority and cross-functional teams
- Interpersonal relations
- Developing and implementing effective sales programs and techniques
- Organizing, tracking, and maintaining records, data, and reports
- Coordinating projects, tasks, and timeliness across teams
- Problem-solving and handling operational issues with sound judgment
- Attention to detail and time management

Ability to:
- Interpret ADCRR policy and procedures
- Supervise an inmate workforce
- Work in a correctional environment
- Diplomatically and tactfully respond to customer complaints/concerns
- Establish and maintain effective working relationships with employees and clients
- Manage and evaluate required documentation and files
- Communicate in a clear and concise manner in written and verbal communication
- Maintain a professional appearance and provide a positive company image to the public
- Manage multiple accounts in a large territory
- Maintain product and service knowledge
- Determine new solutions for clients while performing in a fast-paced environment
- Demonstrate a consultative sales approach and maintain customer satisfaction
- Work independently while supporting team objectives

- At least five (5) years of, outside, business sales experience in a professional environment

Employment is contingent on the selected applicant passing a background investigation and a drug test.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
- An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 255-2430. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.