ARIZONA COMMISSION FOR DEAF AND HARD OF HEARING

100 North 15th Avenue, Suite 104

Phoenix, Arizona 85007

Hourly Range: $24.00 - $28.00 

Grade: 19

Open Until Business Needs Are Met

Provides essential cross-departmental support for ACDHH, serving as a central hub for financial, administrative, and consumer-facing operations. Key responsibilities include managing the end-to-end accounts payable process—from invoice verification to inventory tracking—while ensuring seamless event logistics for the Finance Team. The role handles mail reminders to interpreters for renewals for the Licensure and AzTEDP Teams, and assists Spanish-speaking consumers.

A primary function of this position is managing all communication accommodation requests for ASL interpreters and Communication Access Real-time Translation (CART) for the agency; this includes preparing 'prep-talk' documents to brief providers and maintaining meticulous digital record conversion for state compliance. Additionally, the role provides specialized Program Administrative Support for HOH/AzTEDP by processing hearing screening and healthcare assistance referrals, as well as managing communication access technology equipment.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Fiscal & Inventory Operations: Reviewing/verifying invoices and deposits; tracking inventory and usage via spreadsheets; restocking supplies; coordinating with the Accounting Specialist.

Accommodations & Communication Access: Managing all ASL and CART requests; creating "prep-talk" briefing documents; overseeing digital record conversion for compliance and tracking.

Program Administrative Support (HOH/AzTEDP): Processing hearing screening and healthcare assistance referrals; managing and processing communication access technology equipment.

Consumer Relations & Front Office Continuity: Managing multi-line phones; greeting/assisting visitors; providing Spanish translation; maintaining office coverage for remote staff.

Event Logistics & Specialized Support: Packing materials for training/events; providing administrative backup for IT (workroom access) and Program Navigators.

General Administration: Sorting mail; maintaining office logs; sending renewal reminders to interpreters; other clerical duties as assigned.

Knowledge of:

• ADA Communication Standards: Thorough knowledge of Americans with Disabilities Act (ADA) requirements for "effective communication," specifically regarding ASL interpreting and CART services.

• Governmental Fiscal Processes: Knowledge of state-level accounts payable procedures, including invoice verification, deposit recording, and internal controls.

• Programmatic Referral Workflows: Knowledge of the specific protocols for HOH/AzTEDP hearing screening and healthcare assistance referrals.

• Interpreter Licensure Regulations: Knowledge of the documentation required for interpreter certifications and the timelines for renewal cycles.

• Inventory Management Systems: Knowledge of tracking methodologies for both office supplies and specialized communication access technology equipment.

• Deaf Culture & Language: Understanding of the communication needs of the Deaf and Hard of Hearing community and bilingual (English/Spanish) linguistic nuances.

Skills in:

• Logistical Coordination: Skill in managing high-volume, time-sensitive schedules for ASL and CART providers across the agency.

• Technical Writing & Briefing: Skill in preparing "prep-talk" documents that translate complex consumer needs into actionable briefings for service providers.

• Data Accuracy & Analytics: Skill in maintaining precise inventory spreadsheets and financial logs with a high degree of audit-readiness.

• Digital Transformation: Skill in converting legacy paper records into organized, searchable electronic systems for compliance.

• Bilingual Translation: Skill in providing immediate, accurate verbal and written translation for Spanish-speaking consumers.

• Resource Management: Skill in the intake, processing, and distribution of specialized communication technology equipment.

Ability:

• Multi-functional Prioritization: Ability to pivot seamlessly between fiscal deadlines, front-office consumer needs, and urgent ADA accommodation requests.

• Process Adherence: Ability to follow strict state and agency guidelines for processing referrals and sensitive licensure documentation.

• Effective Public Interaction: Ability to provide empathetic, professional customer service to a diverse consumer base while managing a multi-line phone system.

• Interdepartmental Collaboration: Ability to serve as a reliable "hub" for the Finance, Licensure, and IT teams to ensure agency continuity.

• Ethical Discretion: Ability to handle sensitive financial data and private consumer health information with absolute confidentiality.

• Associate’s Degree in Business Administration, Accounting, or a related field, supplemented by at least 3 years of administrative experience in a highly regulated or governmental environment

• Knowledge of American Sign Language (ASL) or the ability to learn within the first year of employment

• Advanced technical skills in Microsoft Excel and Google Suite, and a proven track record of handling sensitive licensure documentation and inventory management

• Bilingual proficiency in English and Spanish is highly preferred

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The State of Arizona offers a comprehensive benefits package, including:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation plus 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

• Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by the State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note that enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions, please feel free to contact Brian Westerberg at brian.westerberg@azdoa.gov for assistance