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Assistant Case Manager ("Case Aide")

  • 503433
  • MESA
  • Full-time


The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

Assistant Case Manager ("Case Aide")

Job Location:

There are 4 office locations located throughout Maricopa East in the cities of Mesa, Gilbert and Phoenix.

You will be able to choose a specific office location during the application process.

Posting Details:

Salary: 15.7712 

Grade: 14
*Rate:  +10% Critical Stipend applies through June 24, 2022 (restrictions apply)

Closing Date: Open Continuous

Visit the Arizona Department of Child Safety’s, Career Opportunities page for more information: https://dcs.az.gov/careers


At the Arizona Department of Child Safety (“DCS”), we call ourselves "compassioneers" because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us every day.

Becoming a Case Aide at DCS can be a life-changing event! If you have a passion to work with children and families, DCS is the place for you.

Together we can make a difference through service!

Candidates who are successfully employed as Case Aide for five (4) years will be eligible to apply for a promotional opportunity to a DCS Specialist Trainee Position ($18.6664 hourly).



A DCS Case Aide works in the field, in collaboration with the case management team, and provides a variety of services to families and children in various social service programs. A day in the life of a DCS Case Aide can look like: 

  • Supervising visitation meetings among clients (parents and children)
  • Assisting DCS Case Managers with filing, disclosers, packets, case notes, etc.
  • Entering case notes into the computer-based Case Management System
  • Driving on state business to transport children to appointments, etc.
  • Assisting clients with application processes as needed
  • Participating in a variety of meetings and/or client hearings, as requested

Alternative work hours may be required, including overtime, weekends and holidays.



Knowledge of:

Computers and software (Microsoft Office Suite), mobile devices, digital calendars (Outlook) & video conferencing (Microsoft Teams).

Skill in:

Establishing and maintaining interpersonal relationships; general clerical functions such as, data entry and filling; verbal and written communication; eliciting and gathering information; modeling professional behavior with clients; time management and multi-tasking; and observation.

Ability to:

Gain knowledge on information regarding human and social services; understand and adhere to related State, Federal and local laws, as well as, DCS policies and procedures; comply with casework principles and practices; comprehend and follow moderately complex written and oral instructions; organize data in a logical and coherent manner; prepare written reports accurately in a prescribed format; actively listen and provide supportive attention to clients; acquire and renew CPR Certification. 


  • High school diploma or GED
  • Valid Arizona issued driver’s license.
  • Level one Fingerprint Clearance card - Arizona.

Selected candidates must be able to pass a background investigation and DCS Central Registry check.

Requires the possession of, and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12).



  • Paid sick leave
  • Paid annual leave
  • Ten paid holidays per calendar year
  • Health, dental and vision insurance
  • Flexible Spending Account
  • Health Savings Account
  • Arizona State Retirement System Savings (ASRS)
  • Employee and Dependent Life insurance
  • Long-term and short-term disability insurance
  • Deferred compensation plans
  • Wellness incentive program
  • Employee discount program for higher education, products and services
  • Education Savings – AZ529
  • Employee Assistance Program

Critical Response Stipend

The Arizona Department of Administration has made Federal funds available for DCS employees that are performing client-facing work in the field. These funds are a temporary stipend and applies to select DCS positions only.  The stipend is an additional 10% of the current hourly rate of pay.  This temporary stipend is available through June 30, 2022.


Bi-Lingual Stipend

DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam.  Qualifying employees will receive a $500 annual stipend paid in equal increments. 


If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work at DCS!


For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of state employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.