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CASE AIDE

  • 513624
  • PHOENIX
  • DEPT OF ECONOMIC SECURITY
  • Full-time
  • Closing at: Nov 28 2022 at 23:55 MST

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

CASE AIDE

Division of Developmental Disabilities (DDD)

Job Location:

Address:  4622 West Indian School Road Phoenix, Arizona 85031

Posting Details:

Salary: $32,032.00 - $39,000.00 

Grade: 12

Closing Date: November 28, 2022

Job Summary:

Would you like to be part of an amazing culture that helps Arizonans reach their full potential by providing services to support them? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.

Functions as staff support in the Division of Developmental Disabilities (DDD) Eligibility Units assisting with casework directed by the Unit Supervisors, Human Service Specialists, and administrative and secretarial staff. This position is responsible for completing clear and detailed documentation; maintaining documentation and files; completing eligibility and re-redetermination packets; scheduling activities for the work unit; providing accurate and professional responses to inquiries from the public and agency staff and completing brief reports as necessary.

Job Duties:

• Processes Eligibility packets. The document received packets/cases into the unit log Routinely checks the database for a record of a referral/ application. Reviews application packets for completeness. Forwards completed packets to the assigned Eligibility Specialist and creates proxies for the flow board.
• Conduct daily follow up with providers to obtain additional information that is needed for the processing of Eligibility packets.
• Close case files to assist with determinations within time frames outlined in policy and procedure.
• Serves as the in-day person in a unit and/or office. Answers office telephones and phone calls for Eligibility Specialists who are out of the office. Takes accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.
• Maintains office supplies, copy machines, postage meters, etc. Opens, reviews, sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., applications, medical records) are prioritized for a timely response by the Eligibility Specialist/Division. Copies documents as requested.
• Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member information into member information database.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of basic human needs, human growth, personality, and behavior
• Knowledge of community resources
• Knowledge of tracking systems
• Knowledge of general offices procedures
• Skills in applying federal laws, state statutes, and agency policies and procedures
• Skills in recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities
• Skills in oral and written communication
• Skills in interpersonal relations as applied to contacts with applicants, members and representatives of other governmental and community organizations and the public
• Ability to adapt and be sensitive to a variety of cultures
• Ability to use various computer software applications (Word, Excel, Database systems, etc.)
• Ability to maintain and display a professional demeanor
• Ability to assess/review documents to determine the importance of meeting member/family needs

Selective Preference(s):

Candidate must possess at least 1 year of customer service experience or working with or assisting individuals in a community setting, (e.g., community involvement with individuals with developmental disabilities, aging and adult, youth, etc.).

Pre-Employment Requirements:

• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12). Individuals may be required to use their personal motor vehicle.

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Stipend Opportunities
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Ariana Dominguez at 480-790-1749 or Arianadominguez@azdes.gov .Persons with a disability may request a reasonable accommodation such as sign language interpreter or alternative format by contacting 480-790-1749 or Arianadominguez@azdes.gov . Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.