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  • 500834
  • Full-time
  • Closing at: Oct 21 2021 at 23:55 MST


The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

Case Aide

Job Location:

3310 N. 19TH AVENUE

                                                                  PHOENIX, ARIZONA 85015

Posting Details:

Salary: $15.7712 

Grade: 14

Closing Date: 10/21/2021

Job Summary:

This position is responsible for providing care assistance to children while in the care of the Department of Child Safety (DCS).
• Working Hours: 8:00 AM – 5:00 PM (Tuesday – Saturday)
• Shift Differential: Second Shift 5%
• Alternative work hours may be required, including overtime, weekends and holidays at the discretion of the supervisor.
Candidates who are successfully employed as Case Aide for five (5) years will be eligible to apply for a promotional opportunity to a DCS Specialist Position, grade 16 ($38,826.1120/annually).

Job Duties:

• Under immediate supervision, provides a variety of services to children
• Assists clients with application processes; provides case assistance to participants involved in child safety services
• Engages, observes and interacts with children to include, but not limited to performing lice treatments, changing diapers, assisting with
potty training, bathing young children and providing comfort
• Provides trauma informed care to children
• Provides clerical support to staff and clients
• Transports children to their respective placement
• Performs housekeeping functions to include, but not limited to laundry, cleaning dishes, preparing meals (for all ages) and cleaning tasks
• Participates in a variety of professional meetings and delivers goods, as requested
• Performs other duties appropriate to the assignment

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• General current state, federal and district laws and policies regarding child welfare services
• General resources available in the community that may be utilized on behalf of clients
• General policies, procedures and practices of court foster care review board with regards to cases involving custody and placement of children
• Developmental and behavioral problems of children
• Cultural environment and community influences on the behavior and development of individuals

Skill in:
• Establishing and maintaining interpersonal relationships
• General clerical functions such as, data entry and filling
• Eliciting and gathering information
• De-escalating situations
• Modeling professional behavior with clients
• Time management and multi-tasking
• Addressing hostile situations (e.g. terminating visits if harmful to clients)
• Written, interpersonal, and observation skills

Ability to:
• Plan work routines and implement work assignments
• Identify resources available in the community
• Learn information on human and social services; welfare services
• Learn critical State, Federal and local laws concerning placement, custody and treatment of children
• Gain understanding of the effects and problems of foster care; social intellectual and behavioral problems of developmentally disabled children
• Adhere to general policies, procedures and practices of court foster care review board with regards to cases involving custody and placement of children
• Learn how to identify developmental and behavioral problems of children
• Comply with casework principles and practices
• Gain understanding of cultural environment and community influences on behavioral and development of individuals
• Interpret and apply eligibility criteria
• Learn and adhere to DCS policies and regulations applicable to assigned programs
• Comprehend and follow moderately complex written and oral instructions
• Organize data in a logical and coherent manner
• Prepare written reports accurately in a prescribed format

Pre-Employment Requirements:

High school diploma or GED
Experience in providing professional child care services

Requires the possession of, and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12).
Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
Must be able to secure and maintain an Arizona Fingerprint Clearance card.
Must be able to secure and maintain clearance from the CPS Central Registry.
Employment is contingent on the selected applicant passing a background investigation.


As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!

Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.

We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

Bi-Lingual Stipend
In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of state employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.