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  • 512213
  • Full-time


The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.


Job Location:

Address:   3310 N. 19th Ave., Phoenix, AZ 85015

Posting Details:

Rate: $21.70/hour; Grade 17

Hours:  M-F 8 a.m. - 5 p.m. 

Job Duties:

*Transport clients to scheduled appointments and when requested by the case manager, make arrangements for appointments or clients; documents and enters case notes into Guardian

*Responds/resolves problems and questions presented by customers, case participants, internal DCS staff, DCS/Department of Economic Security (DES) administration, mandated reporters and general public to address questions and concerns involving policy, procedures and issues related to specific cases.

*Attends staff meetings and participates in problem-solving/decision-making. Attends trainings, professional seminars, and conferences. Participates in work teams/groups and other meetings, as requested.

*Monitors data and other information on placement stability, participation of kinship providers in resource programs and other systemic needs. Produces, utilizes and sends reports. Writes detailed reports summarizing activities or productions covering a specified period of time or marking the completion of a project.

*Other duties as assigned as related to the position (typically 5%-10%)

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

- Federal and state laws, regulations and directives governing child protective services
-Normal child development stages and milestones
-Potential effects of cultural differences on family dynamics
-Roles and responsibilities of court, law enforcement, hospitals, schools, mental health system, community agencies, and other child welfare professionals
- Physical and behavioral indicators of abuse, neglect, and mental health disturbances
-Crisis intervention protocol
-Conflict resolution techniques
-Statewide community resources
-Microsoft Office (Word, Excel, PowerPoint)
- Policies and procedures of Guardian
-Kinship and Foster caregiver needs

Skills in:

- Verbal and written communication
- Resolving problems
- Establishing and maintaining work relationships with children, their families and court representatives
-Delivering public speeches
-Communicating effectively while actively listening to others
-Typing at least 45 WPM
-Preparing accurate and detailed documentation of reported information
-Analytical techniques
-Coaching and mentoring

Ability to:

- Sit for long periods of time
- Maintain professional boundaries
- Work as a team member
- Prepare detailed documentation of client and professional contacts to ensure that records accurately convey reported information and minimize misinterpretation
-Accept responsibility for work product and outcomes
-Recognize indicators of abuse/neglect
-Work various shifts when needed
-Perform after hour duties
-Make independent decisions and work under general supervision
-Plan, organize, and coordinate projects to meet deadlines
-Analyze proposed federal and state legislation

Selective Preference(s):

The preferred candidate will have field experience and knowledge of social services as well as experience working with families involved with the child welfare system and identifying, building, and maintaining resources/supports.

Pre-Employment Requirements:

Master's or Bachelor's degree from an accredited college or university.

In-state travel is required. Requires possession of and ability to retain a current, valid state-issued driver license appropriate to the assignment. Employees who drive on state business are subject to driver license record check, must maintain acceptable driving record and must complete any required driver training (see Arizona Administrative Code R2-10-207.12). Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration. Mileage may be reimbursed, if applicable.

The ability to secure and maintain an Arizona Fingerprint Clearance Card and the ability to secure and maintain clearance from the DCS Central Registry.


As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!

Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.

We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

Bi-Lingual Stipend
In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


All Child Safety Specialist positions participate in the Arizona State Retirement System (ASRS).

Enrollment eligibility becomes effective after 27 weeks of state employment.
ASRS is a defined benefit plan which means at retirement you are guaranteed a lifetime benefit that does not run out and can never be reduced!

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.