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  • 507742
  • Full-time
  • Closing at: May 31 2022 at 23:55 MST


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Division of Developmental Disabilities (DDD)

Job Location:

Address:  Various locations in Central Phoenix, Arizona

Posting Details:

Compensation: 49,450.01 to 56,595.01 *Annually
*This includes the Critical Service Premium Pay Stipend paid until June 24, 2022.
Base salary - $51,450.01 + 10% Critical Services Stipend

Grade: 19

Closing Date: 05/31/2022

Job Summary:

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Human Services Unit Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:

• Supervises and directs work activities of subordinate staff; provides necessary training; provides technical advice and assistance to staff regarding development, implementation, or monitoring of member Individual Support Plans (ISP); completes performance evaluations
• Reviews cases assigned to work unit; assesses needs and assigns cases to staff members; reviews Individual Support Plan developed by Case Manager to ensure member needs are met; ensures assignment area is completed within established timelines in compliance with quality standards
• Attends and facilitates meetings, including but not limited to staff meetings, district supervisory meetings, meetings with representatives of other governmental and community organizations, and district and statewide workgroups
• Meets with subordinate staff to assist with identifying necessary changes and modifications to Individual Support Plans
• Reviews, verifies, and authorizes expenditures to ensure compliance with budgetary constraints; prepares reported relating to cases assigned to the work unit; completes special projects as assigned, e.g., conducts unit, district, or statewide training as needed

Knowledge, Skills & Abilities (KSAs):

• Knowledge of Federal and State Statues, agency policies and procedures relating to the care and treatment of persons with developmental disabilities
• Knowledge of principles and practices of case management, methodology, procedures and techniques in development of Individual or Family Support Plans, Individual Service Plans, or Person-Centered Plans for people with developmental disabilities
• Knowledge of crisis management
• Knowledge of Agency personnel rules and practices
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
• Skills in oral and written communication
• Skills in team building
• Skills in workload management
• Skill in leadership
• Skills in problem identification and resolution
• Ability to assess needs and determine suitability of Individual Family Support Plans/Individual Service Plans, teaching, and coaching/training
• Ability to utilize a computer including the use of Microsoft Office and various internet/intranet-based programs
• Ability to analyze issues and develop positive solutions
• Ability to supervise a unit of professional staff
• Ability to maintain confidentiality

Selective Preference(s):

See Pre-Employment Requirements.

Pre-Employment Requirements:

• Case Manager Supervisor must be an Arizona Licensed Registered Nurse in good standing OR possess a Bachelor’s or Master’s degree in Social Work with a minimum of three (3) years case management experience OR possess a Bachelor’s degree in Psychology, Special Education, or Counseling, with a minimum of three (3) years’ of case management experience and three (3) years of management experience
• Bilingual (English and Spanish) is preferred
• Arizona Level 1 Clearance Card is required
• Requires a valid state-issued driver’s license
• Candidates for this position shall be subject to a search of the Child Protective Services Central Registry pursuant to A.R.S. 8-804
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

*Critical Services Premium Pay Stipend
This position may be eligible to receive a temporary stipend of 10% in addition to base pay beginning in December 2021. If eligible, the temporary stipend amount will be calculated using the employee's base rate of pay and will be reflected in each paycheck. It is anticipated that this temporary stipend will be available through June 24, 2022.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please call Jeanne Endicott at (480) 589-4222 or email jendicott@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 589-4222. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.