Address: 150 North 18th Avenue
Phoenix Arizona, 85007  

Salary: $63,825 

Grade: 22

The Bureau of Marijuana Licensing (BML) Adult-Use and Medical Marijuana Programs are major statewide programs that have a significant public, agency, and financial impact. These programs involve complex and technical program guidelines and regulations.

The Education/Reports/System Manager for the Bureau of Marijuana Licensing is a subject matter expert with extensive knowledge of the division's business and information technology systems. Directly related to the Department's mission, the incumbent will be responsible to ensure that the Bureau of Marijuana Licensing is operating in compliance with Adult-Use and Medical Marijuana rules and statutes.

This position functions as a highly skilled and technical Health Program Manager in the areas of development and management of electronic data systems, complex data reports and education of BML staff and customers. The position will develop program and financial reports, provide training and presentations; develop/implement action plans/work plans. The positions will also manage the administration of advisory councils related to the program. This position is responsible for ensuring that policies, procedures and desk manuals are established and updated as necessary ensuring the Bureau operates in compliance with governing statutes and rules. The incumbent will interpret complex rules and regulations; provide consultation, education, and technical assistance to BML staff and customers for program compliance and accountability; participate in rule making.

The incumbent will assist the Deputy Bureau Chief with marijuana fraud investigation and enforcement activities. This position is expected to maintain a full understanding of Arizona Adult-Use and Medical marijuana governing statutes and rules. This position will coordinate with internal and external stakeholders, such as BML customers, agency legal counsel, the Office of Audit and Special Investigations, the Office of Administrative Counsel and Rules, and state and local law enforcement entities.

Lead technology projects related to the bureau's licensing systems, ensuring efficient business operation processes. Work with BML staff to ensure timely and accurate processing. Determine reports needed to evaluate data quality. Develop the reports. Run and evaluate reports to identify data problems.

Provide written and verbal feedback to appropriate internal and/or external customers. Use CQI methods to implement process improvements. Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, providing training, approving leave requests, and preparing evaluations).

Provide training and instruction re: BML electronic systems (supervisors, employees, customers); Ensure that BML records electronic systems are developed and operate correctly so that data can be collected and submitted. Data submitters are adequately trained in the correct means to collect and submit data. Data is evaluated to ensure accuracy and timeliness. Data is coded in compliance with regulatory requirements.

Interpret complex rules and regulations and provide technical assistance to BML staff and customers. Develop and maintain policies, procedures, and desk manuals to reflect best practices in accordance with rules and statutes; participate in rule-making.

Determine program goals and objectives regarding the BML Adult Use and Medical Marijuana Licensing Programs. Develop short and long range program plans.

Develop program evaluation procedures and monitor program performance to assure conformance with complex and technical rules and regulations.

Conduct and/or attend meetings and seminars related to BML. Prepare and submit a variety of administrative and statistical reports

Other duties as assigned as related to the position

Knowledge of:
- Thorough knowledge of public sector program administration of a program with complex requirements, including an understanding of strategies that encourage and promote compliance when working with stakeholders.
- Supervision and management principles and techniques; governing statutes, rules, policies, and procedures
- Principles of data quality and customer service techniques, including complex problem solving
- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:
- Leadership and interpersonal relationships in relation to working with other staff, managers, contractors, and staff from other departments and agencies.
- Establish priorities, critical thinking and problem solving techniques.
- Excellent oral and written communication skills, organizational skills in achieving assigned objectives.
- Use of office equipment and computer systems, operate new computer systems and processing equipment.
- Analyzing and applying complex statutes, rules, and regulations

Ability to:
- Communicate, collaborate, and provide consultation to staff as well as internal and external customers.
- Efficiently manage subordinate staff.
- Complete assigned tasks and projects.
- Analyze complex situations to determine appropriate solutions.
- Critical thinking to enhance problem solving.
- Plan, assign, and coordinate the flow of work within the section.
- Work in a fast-paced, high volume office setting dealing with the public.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Bachelor's degree in a related field with 4 years of work experience in a management or a leadership role OR 6 years work experience may be considered in lieu of a degree.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing virginia.hassard@adhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.