Certification and Investigation Specialist V
Certification & Licensing
FIRST REVIEW DATE:
September 3, 2021
All positions are open until filled.
The Certification & Licensing Division is responsible for protecting the public by assuring only qualified applicants become certified to engage in certain regulated professions and further assuring that, once certified, the professionals comply with regulatory standards. The Division is seeking a qualified individual to serve as a Certification and Investigation Specialist. The successful candidate will assume responsibility for the certification process regarding applicants for professional certification and applicants for renewal of certification, and the investigation of complaints regarding professionals and individuals practicing without certification, for the Alternative Business Structure Program, Fiduciaries, Legal Document Preparers, Legal Paraprofessional Program, Defensive Driving, Certified Court Reporters and Confidential Intermediaries.
This fast paced, thought provoking, position conducts the investigative background process regarding applicants for certification and renewal of certification. These investigations may include the development of an investigative plan, discovery of additional documentation or other information, interviewing investigative leads, and writing clear and concise investigation reports. In addition to the investigation aspect of this position, the position is involved in all aspects of the process and may assist in crafting recommendations to the Board, provide written and verbal presentations to the Board and as appropriate testifying in hearings. Given the position’s responsibilities, the successful candidate must exercise good judgement, have a creative approach to problem solving and be able to effectively work with other staff, the certified professionals, applicants, complainants and Board members.
The Successful candidate will possess a Bachelor’s degree and five years related experience or the equivalent. Directly related experience may substitute for the educational requirements. The successful candidate will possess effective written and oral business communication skills, including interviewing techniques and must have the ability to understand and apply Arizona laws, including Arizona Revised Statues, Arizona Code of Judicial Administration and Arizona Rules of Court, , the ability to work effectively with applicants, judicial offices, staff, attorneys, and the public. This position also requires skill in production of timely and accurate reports and documentation, demonstrated ability to consistently exercise independent initiative and judgement on complex and sensitive issues, excellent attention to detail, and superior organizational and time management skills along with excellent documentation and report writing experience.
The preferred candidate will have experience and knowledge of professional licensing and document examination procedures, and accreditation as a certified investigator with the Council on Licensure, Enforcement and Regulation, or similar organization.
Travel level: negligible but must have the ability to travel independently across the state for investigations or hearings.
Applicants must be currently authorized to work in the United States on a full-time basis. Some positions may take 4-6 weeks to fill. Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview. Requests for a special accommodation to participate in the interview process should be made at the time you are contacted to schedule an interview. The Selection Process may include computer testing (Word, Excel, PowerPoint, Outlook, proofreading, typing, etc.) and first and/or second round panel interviews. This is a Regular, Full-time, Exempt level position.
The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.