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  • 509169
  • Full-time


COME WORK WITH US! The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.




Job Location:

Address:  150 N 18th Ave. Phoenix, AZ 85007  

Posting Details:

Salary: $77,000.00 

Grade: 23



Job Summary:

A Career in Public Service Awaits You, Come Join our Division of Preparedness !

Your Talent, Our Mission: To promote, protect, and improve the health and wellness of individuals and communities in Arizona.

What You'll Do:

This position will report to the Bureau Chief or Deputy Bureau Chief and is responsible for overseeing the management of the Bureau's Certification & Enforcement programs, including:
- EMCT Certification
- Training Programs
- Enforcement & Compliance

As the Certification & Enforcement Program Manager, an important function of this leadership position is that you will be responsible for performance improvement initiatives including the implementation of a new licensing management system to improve the efficiency of the Bureau's Certification & Enforcement programs.

You will serve as a resource for all supervisory/lead staff and supervision of direct reports, and oversee the work of direct reports for accuracy and compliance with applicable statutes, laws, and rules.

You'll be a subject matter expert on statutes and rules and will be expected to provide technical assistance and guidance to EMS and trauma system stakeholders.

Job Duties:

-Participate in the monitoring and evaluation of programmatic activities; strategic planning and performance improvement initiatives; program policy, procedures, and rules revision; participate in meetings with key stakeholders and professional organizations for program and systems performance evaluation; attend and represent the office at local, regional, state and national meetings as needed.
-Serve as a resource to other supervisory/lead staff in the bureau. Planning, administration, and personnel management. Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, providing training, approving leave requests, preparing evaluations, etc.)
-Review, edit, and monitor program requirements; ensuring statutory and regulatory requirements are met. Will ensure all forms and documents are accurately completed within required time frames; recommend corrective action plans as needed.
-Provide training and technical assistance to stakeholders; serve as a resource for EMS agencies, health care facilities, and other organizations as needed to ensure compliance with statutory and regulatory requirements.
-Participate in quality assurance/performance improvement activities.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
-Public health programs at the state and local levels.
-Federal and state rules and regulations.
-Handling confidential information.
-Considerable knowledge of the principles and practices of administration and supervision relating to planning, organizing, and directing comprehensive administrative programs.
-Computer programs and various software applications.
-Data-driven quality improvement programs.
-Personnel rules relating to hiring, appraisal, and professional discipline as well as evaluation procedures and forms.
-Project management methodology.

Skill in:
-Program planning and administration
-Contract/budget monitoring
-Collaboration, teamwork, and problem solving
-Organization amid competing priorities and multiple tasks
-Conflict resolution
-Written and oral communication and presentation
-Critical Thinking and Problem Solving Skills
-Planning and Organizing
-Conflict resolution
-Communicating with Department personnel.

Ability to:
-Analyze problems and develop effective plans for corrective action.
-Work effectively with a wide range of management and staff
-Effectively communicate
-Maintain effective interpersonal interactions.
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's degree in public health, business, management, or a related field with 4 years of experience in the management of a public health program. A Master's degree will substitute for 2 years of experience.

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.11).


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.