AHCCCS

Office of the Director

Address: 150 N. Avenue, Phoenix, Arizona 85007

Salary:  $165,000 - $185,000

Grade: E4

FLSA: Exempt

Open Until Filled

Initial Resume Review: 07/10/2026  

Major Responsibilities/Essential Functions:

• Oversee the secure design, development, and implementation of major projects for both Arizona and Hawaii. This includes the Medicaid Enterprise System (MES) modernization, ServiceNow, Reporting and Data Analytic needs, and other major projects.
• Oversee the maintenance and support of internal systems, including but not limited to, Arizona Provider Enrollment Portal (APEP), Health-E Arizona Plus (HEAPlus), System Integrator (SI), Electronic Visit Verification (EVV), and the Prepaid Medicaid Management Information System (PMMIS) as well as the Hawaii Prepaid Medicaid Management Information System (HPMMIS).
• Work with the Division of Business Finance (DBF) to ensure the Information Services Division (ISD) budget is managed, updated, and followed. ISD is also responsible for all Project Investment Justification (PIJ) and Center of Medicare and Medicaid Services (CMS) submissions and reporting.
• Work with subordinate managers to update policies and procedures for both ISD and the agency, perform resource planning based on projects and workloads, and set direction for ISD resources. This includes responsibilities related to the agency’s Continuity of Operations Plan (COOP) and working with Arizona Department of Emergency.
• Communication: In working with subordinate managers, ensure communication is happening both internally and externally for all IT related changes and services.
• Maintain the relationship with key oversight agencies both within the state and at the federal level. Maintain the relationship with the state of HI. Maintain the relationship with key vendor partners.
• Ensure the Governance, Risk and Compliance for the federal and state data AHCCCS owns and shares is adhered to. This includes working with internal stakeholders, auditing external stake holders, and ensuring the compliance of key systems.
• In working with subordinate managers, ensure the agencies cybersecurity and data strategies are meeting state and federal standards.
• Availability to respond to on-call situations.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Knowledge of and/or ability to learn:

• Principles of Information Systems management (current technologies and their application, industry practices and industry trends; includes applications, database, hardware, telecommunications).
• Principles of work leadership and of work management.
• Currently observed principles, concepts and practices of budgeting and planning.
• State laws, rules, regulations, policies and practices, procurement relating to management information systems, budget development and strategic planning.
• Federal laws, rules, regulations, policies and practices, specifically related to health care and the Medicaid program.
• Business re-engineering concepts.
• Medicaid and health care information systems, including Health Plan and Provider billing and operations.

Skilled in:

• Management and leadership techniques.
• Long-range and short-range planning.
• Verbal and written communication.
• Analysis and evaluation.

Ability to:

• Interpersonal relations, as applied to interactions with the agency Assistant Directors and officials of other agencies and their employees.
  

Minimum:
Any combination of training and experience that meet the knowledge, skills, and abilities (KSA's) required; typical ways KSAs are obtained may include but are not limited to, a relevant degree (business, healthcare administration or a health-related field from an accredited college or university, coursework and/or work experience relevant to the assignment. Progressive experience in managing, motivating and leading high-level professionals.

Preferred:
5+ years of strategic IT management with experience in design, development, and implementation of major projects. Experience in cybersecurity.

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.

Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.