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CHIEF OF OPERATIONS

  • 496863
  • PHOENIX
  • DEPT OF ECONOMIC SECURITY
  • Full-time

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

CHIEF OF OPERATIONS

Division of Developmental Disabilities (DDD)

Job Location:

Address:  1789 West Jefferson Street, Phoenix, Arizona 85007

Posting Details:

Salary: $99,732.67 - $128,594.54 

Grade: 28

Closing Date:  Open Until Filled

Job Summary:

This position provides leadership, day-to-day management and oversight of the organization’s clinical and programmatic operations. This position will assist the Assistant Director (AD) with executing the Division’s responsibilities as a Managed Care Organization, as well as the implementation of the organization’s program and business operations. This position will provide direct oversight of organizational development, to ensure high quality services are administered and provided to the nearly 45,000 individuals with intellectual and developmental disabilities (DDD members) in the State of Arizona and the surrounding community it supports. This position will solicit and reinforce constructive and professional relationships with organizations, companies, municipalities, etc. with which the organization partners and/or sub-contracts with, for the provision of quality services and supports to DDD members. In the absence of the AD, this position assumes all fiduciary leadership responsibilities normally entrusted to the AD.

Job Duties:

- In conjunction with the AD and management team participates in the development and implementation of the mission, vision and values of the organization, including high quality, member focused service delivery. Assist AD and management team in managed care program development, ensuring participatory decision making and appropriate design and implementation.
- Seeks and evaluates process improvement information, materials, and methods to match specific organizational needs as outlined by management, and adapts them to use in the execution of process improvement events.
- Ensuring program and corporate compliance with managed care policies and procedures, as well as relevant state and federal law. Ensure staff compliance with the adopted health care plan as it relates to the stated objectives(problems/needs) the organization’s clinical goals and the method of achieving the benchmarks listed.
- Participates in the development of long-range strategic plans, governance structure and objectives for organizational management. Participates and ensures the development of organizational guidelines, policies and procedures in accordance with funding source requirements, as well as State and Federal law.
- In conjunction with the AD, responsible for the development of the plan of operations and coordinating corresponding budgets reflecting the volume, revenues, expenses, staffing and capital needs of the organization. Assists the AD with managed care operations functions.
- Analyzes, recommends and supports practices seeking to improve performance on quality measures to engage in work redesign, changes in organization systems, policies and procedures, and quality improvement process within the organization.
- Presents, facilitates and leads assigned process improvement events using methods of culture-appropriate team building, team energizing, data gathering and analysis, problem solving, and project management. Coordinates with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction.
- Provides event follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits. Uses appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements.
- Work side by side with executives in developing transformational strategies in the adoption of process improvement and guide staff in the implementation and execution of process improvement tools and methods.
- Assists AD in oversight of community outreach programs and may represent organization as a member on community outreach committees/groups within the community.

Knowledge, Skills & Abilities (KSAs):

Knowledge:
- Health Care / Managed Care Organizations.
- Regulatory compliance i.e., HIPPA, FQHC, OSHA, CLIA, etc.
- Federal and constitutional law and national business practices around serving individuals with developmental disabilities.
- Departmental and division rules, regulations, and statutes.
- Basic understanding of information technology and ability to organize, analyze and synthesize complex data from various sources.
- Theory and practice of organizational management, preferably in a health care and/or not-for-profit environment.
- Experience and/or good working knowledge of Six Sigma, Lean, etc. a plus.
- Knowledge of populations served by DDD.

Skills:
- Excellent process improvement skills and able to understand clinical and programmatic functions and department interactions.
- Excellent interpersonal skills and empathy towards individuals.
- Excellent communication skills.
- Critical thinking skills.
- Leadership and supervision.
- Facilitating complex interdependent projects.

Abilities:
- Manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations.
- Read and interpret financial statements, develop and nurture vendor relationships for purchasing optimization.
- Adapt process improvement in accordance with organization objectives.
- Handle stressful situations.
- Document meticulously.
- Function independently.

Selective Preference(s):

Masters degree in Business Management with emphasis on Health Care Administration, is a plus. A minimum of five to seven years of progressively responsible administration experience in health care industry.

Pre-Employment Requirements:

In-state travel is required. This position requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

Benefits:

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Education Assistance
-Opportunity to work remotely (home office) on an ad-hoc basis

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-793-6187. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.