DEPARTMENT OF ECONOMIC SECURITY

Address: 1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $32,653.92 

Grade: 16

Closing Date: June 27, 2022

The Arizona Department of Economic Security (DES) is looking for highly skilled individuals who are committed to service, community, and teamwork to be part of our amazing culture of helping Arizonans reach their full potential through temporary assistance.

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Officer 1 with the Centralized Mailroom and Imaging Unit (CMI). This position is responsible for reviewing/analyzing all incoming child support case-related documents received through the division's central mail; receiving, dispersing and housing supplies for the Specialized Services Region.

The person in this position will report to the worksite location on a daily basis (non-remote work position).

- Receive, sort, analyze, disperse, and log various types of mail received from the US Postal Service, third parties, interoffice mailing; sort and process outgoing mail.
- Image documents into the automated case management system; apply appropriate work item code.
- Enter case specific data into the automated case management system.
- Maintain records of child support payments received directly into the central mailroom processing as needed.
- Maintain central repository of certified legal documents needed to process judicial actions.
- Work in conjunction with mail vendors to receive incoming correspondence, coordinate pickup of outgoing correspondence, and track documents reported as delayed or missing to ensure proper receipt.

- Knowledge of computer software applications, i.e. Microsoft Office Suite and Google tools.
- General familiarity with office equipment, i.e., scanners, copiers and fax machines.
- Knowledge of legal documents applicable to case management and/or child support enforcement activities.
- Knowledge of filing and maintaining records.
- Proficient in conducting research and investigating information.
- Skilled in providing customer service.
- Excellent communication skills (both oral and written).
- Ability to work independently within established guidelines; follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy.
- Ability to read and interpret court orders.
- Ability to review and update data in computer programs.
- Ability to maintain professionalism when interacting with consumers and staff at all levels; work as a team member.

- The ideal/preferred candidate will have experience with: Customer service; conducting research in a fast-paced environment.

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- Arizona Level One Fingerprint Clearance Card.
- The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12). Individuals may be required to use their personal motor vehicle.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Stipend Opportunities
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Margaret Bekis (602) 542-4523 or MBekis@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-542-8900. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.