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Clinical Informatics Analyst

  • 504621
  • Full-time
  • Closing at: Jan 27 2022 at 23:55 MST


The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

Clinical Informatics Analyst

Comprehensive Health Plan (CHP)

Job Location:

3003 N. Central Ave. Phoenix, AZ 85012 

Posting Details:

Salary: $58,630.00 annual 

Grade: 21

Closing Date: January 27, 2022

Job Summary:

This position serves as the Department of Child Safety's (DCS) Comprehensive Health Plan (CHP)'s Quality Health Care Data Analytics subject matter expert. The position is responsible for the end-to-end delivery of health data management services focused on measuring the quality of health care for children in foster care. The Clinical Informatics Analyst participates in the monitoring of DCS CHP's contracted Managed Care Organization (MCO); specifically, validates performance measures and other data driven metrics produced by the MCO. This position also contributes to the DCS CHP's Quality Management Department’s activities for on-going continuous performance improvements, compliance and alignment with Agency strategic initiatives.

Job Duties:

- Provides and analyzes data; confirms data accuracy and validity; leads data driven improvements and completion of compliance data measures for the DCS CHP Quality Management efforts. Develops visual products, analyses and presentations that contribute to meaningful reporting to meet state, federal and other standards such as accreditation.
- Collaborates with clinical and non-clinical disciplines to accurately and efficiently report on various deliverables. This position supports an inter-professional healthcare team as well as other stakeholders in their decision-making in quality roles and settings to achieve successful implementation to meet requirements.
- Utilizes various applications and systems, DCS Lean Management strategies and tools, policies and procedures for the identification, collection, and analysis of performance measurement data including Healthcare Effectiveness Data and Information Set (HEDIS) measures. Participates in quality monitoring, evaluations and oversight of DCS CHP's contracted Managed Care Organization (MCO).
- Communicates with stakeholders, including but not limited to, DCS Leadership, Arizona Health Care Cost Containment System (AHCCCS), other Managed Care Organizations; participates in committee structures as the Quality Department's representative data subject matter expert; and reports and present data analytics as needed.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Delivery of quality data in health care for children and youth in the child welfare system/managed care systems of care
- Principles of quality/performance improvement and driving process improvements utilizing quality data
- Understanding of regulatory methodologies, managed care delivery systems, and state government/management practices
- State legislative laws, regulations and rules related to behavioral health care and child welfare
- Principles of managed care

Skill in:
- Organization and change management
- Prioritizing numerous responsibilities and effectively managing time
- Computer software such as Microsoft Office or similar products (e.g. Word, Excel) and data analytics software
- Management and analytical/decision making
- Problem solving/trouble shooting
- Verbal and written presentation and communication
- Facilitating
- Implementing improvement processes
- Data management
- Cross-referencing data against other sources to validate data provided by other partners on performance in contracts
- Supporting integration, coordination and data integrity from multiple systems

Ability to:
- Perform analysis on data related to health care, benchmarks and operations
- Analyze and report on data from claims, financial reports, patient, providers, grievances, concerns and complaints
- Ensure data compliance with rules and regulations of children's system of care healthcare delivery system
- Plan, analyze and coordinate data activities
- Effectively communicate to groups of community stakeholders, health professionals and paraprofessionals
- Assess implications on operations and processes
- Detail, complex concepts/problems, and resolve operational issues impacting quality of services
- Meet established deadlines
- Navigate information systems
- Apply DCS policies and procedures
- Implement applications, tools and processes

Selective Preference(s):

5 years as a nurse, with 3+ years experience in quality management and preferably at least 2 years in managed care quality improvement or management. Management level experience preferred. Preference for Certified Professional in Healthcare Quality (CPHQ) by the National Association for Health Care Quality and/or Certified in Health Care Quality and Management (CHCQM).

Pre-Employment Requirements:

Bachelor's Degree in Healthcare Informatics or a related healthcare/technology degree and experience
Master's Degree in Healthcare Informatics or a related healthcare/technology degree and experience (Preferred)

In-state travel is required. Requires possession of and ability to retain a current, valid state-issued driver license appropriate to the assignment. Employees who drive on state business are subject to driver license record check, must maintain acceptable driving record and must complete any required driver training (see Arizona Administrative Code R2-10-207.12). Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration. Mileage may be reimbursed, if applicable.

The ability to secure and maintain clearance from the DCS Central Registry.


As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!
Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.
We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.