ARIZONA STATE PARKS AND TRAILS

Address: 1110 West Washington St, Suite 100, Phoenix, AZ 85007

Salary Range: $61,000 - $95,000 / Per Year 

Grade: 25

Closing Date: open until filled

As a Cloud System Administrator, this position works independently under general supervision to assist in the daily IT operations (systems administration, desktop support, user account administration, database administration, security remediation, patch management, and ticket resolution). The Cloud System Administrator will maintain the performance and efficiency of all IT services while providing customer support with multiple client operating systems and desktop applications for the State Park's Central Office and remote Park locations. This position will perform general and specific hardware/software patching, troubleshooting, problem solving, deployment, and maintenance as it relates to network administration, workstations, applications and productivity software. This position is responsible for installing security patches and maintaining computer systems at an optimal security level. Perform day-to-day operational administration of complex multi-user cloud-based computing systems including user management, audits, patches, and upgrades. Coordinate, schedule and perform software installations to cloud based operating systems, layered software packages, and databases.

- Implements software patches, security fixes, and validates system configurations. Uses patch management tools to deploy application updates and approved operating system versions.

- Resolves customer generated requests for technical support. Processes, documents and coordinates resolution of trouble calls with help desk.

- Perform day-to-day operational administration of complex multi-user cloud-based computing systems including user management, audits, patches, database administration, and system upgrades. Creates and modifies user accounts.

- Manage and track IT assets, data destruction and surplus.

- Manage and procure hardware and software via the AZ procurement process.

- Other duties as assigned as related to the position

Knowledge of:
Equipment, software &, and support life cycle.
Windows, Apple OS X, Windows, Google Device platform and Unix operating systems.
Reservation System operations and applications.
OSI model for network communication, configuration and operation of servers, workstations, thin clients, mobile devices and microcomputers on a TCP/IP network.
TCP/IP infrastructure, services and protocols.
Detail knowledge of major Windows and Macintosh productivity and graphics software and their applicability to business solutions.
Training methods and Information structuring.
Park office operation and organization.
GIS software and computer systems.
Relational database and data technologies and concepts.
Remote technical support.
Experience with developing, running and maintaining scripts. (PowerShell, CLI, JSON, Python, Bash)
Troubleshooting knowledge to include the areas of storage, backups, server operating systems and networks
Networking concepts and server virtualization technologies,
Migration exp with Windows/Linux servers to public cloud environments, understanding of IaaS, PaaS, and SaaS infrastructures. Cloud
Compute Instances, Virtual Networks, Cloud Load Balancers, Cloud Storage, Cloud
Database Services, and Cloud Security.

Skill in:
Writing and presentation, as well as data gathering techniques to assess the needs of the agency.
Techniques of computer diagnostic Interpretation in resolving hardware/software problems.
Experience In modification of LAN/workstation system software with a working skill of at least one programming language, preferably python, Objective C, or C++.
Excellent written and oral skills along with confident trainer abilities.
Solid skills working in Linux and Windows environments
Cloud command line scripting skills
Analytical and problem-solving skills
Customer Service, Excellent written and verbal communication, Problem-Solving and Administration, Task oriented, initiative driven, and familiar with ITIL Services.

Ability to:
Work with others in a team setting, but also able to work alone as the sole technical coordinator.
Drive and travel as necessary for up to 6 hours of driving time.
Work and climb into confined spaces holding electronic equipment/cables.
Provide phone support.
Lift up to 50 pounds.
Obtain and maintain Arizona Driver’s License.
Balance, prioritize and organize multiple tasks.
Work collaboratively in teams and across organizations.
Synthesize feedback and adjust plans accordingly.
Build strong relationships inside and outside the organization.
Develop and write technical documentation.
Evaluate and test emerging technologies.
Install, new deploy and maintain Macintosh/PC hardware and software.
Perform advanced design, maintenance and repair of client workstations/devices.
Supports senior staff as required and ensures customer requirements and project milestones are met.
Interfaces with agency users in both routine and reactive monitoring situations to improve service.

CompTIA A+, Tanium, Apple Certified Support; JAMF Management System; Crowdstrike Falcon and Zscaler in deployment: Knowledge of Reservation and Retail Systems, including PCI security. General security for OS X Client computers, including hardening methods. Experience may be used to substitute for preferences. Experience with AWS Services; EC2, VPC, ELB, AWS Security, S3, RDS, EBS, or equivalent within Azure / Google Cloud Platform

Drivers license
At least one entry level / associate level cloud certification from one of the following cloud vendors;
AWS Cloud Practitioner(AWS) or higher
Associate Sysops Administration or higher
Google Fundamentals or higher
MS Azure Fundamentals or higher
Azure Administrator or higher

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.