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Collections Manager

  • 504375
  • Full-time
  • Closing at: Jan 24 2022 at 23:55 MST


Funding Arizona's future through excellence in innovation, customer service, and continuous improvement.

The Arizona Department of Revenue is consistently striving towards recruiting individuals who are committed to providing quality services to citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within the state government.

We offer full-time employees a multitude of statewide benefit options http://www.google.com including 10 paid holidays per year, as well as Revenue specific benefits such as Teleworking opportunity.

Join the Arizona Department of Revenue as your next career advancement and help to make the Grand Canyon state even better by exemplifying our mission "Serving Taxpayers".

Collections Manager

Job Location:

Address:  1600 W. Monroe Street, Phoenix, AZ 85007

Posting Details:

Salary: $50,000 - $55,000 

Grade: 22

Closing Date: 01/24/2022

Job Summary:

The Collection Manager is responsible for supervising, planning, organizing and directing multiple complex collections programs and employees within and outside mainstream collections; the development of long range goals, performance standards, and strategic plans for the late stage collection section. Directs and coordinates the activities of staff engaged in the collection transaction privilege, withholding, corporate, waste tire, returns and taxes. Schedules and prioritizes caseloads. Meets goals and objectives for assigned unit, monitors the work process of the unit through computer programs. Develops, maintains and manages programs to control the collection of all priority delinquent tax accounts. Investigate complex jeopardy assessments and audit referrals.

Maintains and adheres to legal requirements as defined in Arizona Revised Statues and Federal Tax Codes. Reviews and approves enforcement actions (liens, levies, subpoenas, litigation, and seizures). Represents the department in settlement issues (offers-in-compromise). Provides technical collection advice to other areas within the Agency. Compiles and interprets statistical reports as they relate to collection activities. Confers with and advises officials of local, state and federal agencies to resolve accounts crossing jurisdictional lines.

Resolves high profile or sensitive accounts, tax protester accounts and respond to correspondence sent by constituents to the legislature and governor, or sent by the public to the director or assistant director of the department.

This position will assist in the development of a structured approached to identifying and eliminating non value added process steps division wide and make recommendations to integrate lean methods into the overall continuous improvement strategy of the division.

Job Duties:

Essential duties and responsibilities include but are not limited to:
• Meet and confer with subordinate staff to answer questions and resolve technical collection issues, provide instruction, develop technical skills and resolve personnel issues. Hold staff and unit meetings to disseminate information, build consensus and motivate employees perform monthly operational reviews. Plan and direct activities of section.
• Evaluate staff performance and review work activities for accuracy and compliance with laws, policies and procedures. Review statistical reports and analyze deficient areas. Write procedural changes and implement to streamline operation and increase levels of productivity. Perform review of staff performance through case reviews, call reviews, sit by, and monitoring to facilitate coaching sessions.
• Establish collection programs, determine resource allocations and staffing needs, develop trainings sessions and monitor progress towards objectives. Conduct weekly one on one sessions with all staff, maintain unit huddle board, conduct weekly huddle meetings and review staff performance relative to established goals. Follow through on employee suggestions for process improvements as well as advance ideas for process.
• Confer with taxpayers, accountants, attorneys on more complex case issues. Consult with Attorney General for legal and technical advice and counsel. Speak before groups to communicate and build understanding and consensus for department policy.

Knowledge, Skills & Abilities (KSAs):

Knowledge of
• Knowledge of the theories and practices of management and leadership, of personnel rules, policies, and techniques to provide direction and empowerment to staff, agency and division policies and procedures, goals and objectives of the agency, division and unit.
• Knowledge of state and Federal tax statutes with emphasis on enforcement (levy, liens, subpoena, seizure, litigation) statutes, and administrative rules and regulations.
• Thorough knowledge of collection processes from assessment, billing, to collection enforcement of transaction privilege tax, individual, corporate, withholding and waste tire tax systems.
• Through knowledge of financial records, documents, and statements. Knowledge of the resources of local, state, and federal jurisdictional records systems.
• Proper use, purpose and function of an automated collection system and systems.
• Major tax programs with audit and licensing functions, raining practices and evaluation methods, project management including technical and business writing, of business law principles, contract law and accounting principles, principles of small and large group communication, and of theories and practices of effective negotiation.
Skilled in
• Perform complex managerial work and apply management and leadership techniques to complex multiple collection programs.
• Must possess and use confident judgment, analytical and negotiation skills, and ability to select proper resolutions to problems.
• Effective and articulate verbal and written skills. Skill to read, interpret, disseminate, and apply complex and comprehensive tax related information, laws, policies, legislative proposals, various agency communications, contracts, etc.
• Skill to effectively work with the public and private sectors, agency and division personnel and other government officials and groups on behalf of the department or division
• Use of an automated collection system, personal computer, and various automated office devices.

Ability to
• Ability to synthesize business, legal, and collection knowledge to make informed decisions relating to tax collection and collection management.
• Ability to foster a creative work environment, encouraging innovation and employee empowerment.
• Ability to manage time and multiple priorities and to multi-task.
• Learn and apply LEAN concepts, principles and tools used to create and deliver perspectives with fewest resources with continuous problem solving.

Selective Preference(s):

The ideal candidate for this position will have:
• Five years of collection supervision experience. College level courses in business law, accounting and finance.
• Training in computer systems, training in multiple tax systems, training by Attorney General’s Office, on-the-job training, effective communication classes, and management classes.
• Experience with Continuous improvement or LEAN methodologies is preferred.

Pre-Employment Requirements:

Valid Driver's License.
Candidates for this position will be required to submit Tax Filing Records, Employment Verification Check and Fingerprints that will be used to check criminal history records from the Arizona Department of Public Safety (DPS) and the Federal Bureau of Investigations (FBI).


The State of Arizona provides a world class comprehensive benefits package including:
· Holidays – 10 paid per year. Sick Leave – 12 days per year. No accrual or carryover limits.
· A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term and long-term disability options.
· A top ranked Arizona State Retirement System (ASRS) with 100% employer matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).
· Up to $5,250 for tuition reimbursement available to seek further career advancement or certification in Continuing Professional Education.
· Work-life balance and additional options for life betterment such as the Infant at Work Program, Alternate Work Schedule and Telework opportunity.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


A top ranked Arizona State Retirement System (ASRS) with 100% employer matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.