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  • 513274
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.



Job Location:

Address:  150 N 18th Ave Phoenix, AZ 85007

Posting Details:

Salary: $57,750.00

Grade: 20

Job Summary:

This position is eligible for a $5,000 hiring incentive.

Conduct/lead State licensing surveys and complex complaint investigations for healthcare facilities. Provide or lead training for technical assistance to healthcare providers and consumers of services; conduct fire inspections and/or sanitation inspections of healthcare facilities; observe and assess staffing functions within healthcare organizations; write legal orders related to enforcement actions to be taken against regulated healthcare facilities; testify at formal appeals hearings; serve as a preceptor for new surveyors; audit records and public files; assist team leaders in reviewing patient/client and quality for care assessment issues in licensing surveys and complaint investigations, and participate in quality assurance/process improvement activities.

Job Duties:

-Responsible for accurate completion of inspections and complaint investigations; scheduling and prioritizing work assignments. This will include the completion of all documents and forms. The work will be accomplished within established time frames.
-Attends work-related meetings and training.
-Provides miscellaneous services, including but not limited to technical assistance to current or potential providers, interaction with other department offices, etc.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Arizona Revised Statutes and Arizona Administrative Code (Rules), inspection and investigation methods, caseload management, policies and procedures applicable to state licensure and/or state certification, and operational policies and procedures of the office.
- Applicable State and local standards for fire protection, sanitation, zoning, and occupancy standards; building and zoning codes as they apply to health care institutions.
- Legal options available to the Department, and legal documents preparation (cease and desist orders, denial of licensure/certification, revocation of license/certification, stipulation agreements, etc.).
- Organizational structures and management practices and procedures are typically in state-licensed healthcare facilities.
- Medical terminology and regulatory language.
- Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

Skills in:
- Oral and written communication and documentation, including the ability to receive detailed information through oral and written communication.
- Analyzing and evaluating a wide variety of administrative, medical, and program records to ensure compliance with applicable state statutes and rules during compliance inspections and complaint investigations.
- Computer applications, software, and data management. Skill in the use of Business English and technical writing.
- Interpersonal relations as applied to contacts with providers, coworkers, the general public, and public representatives of local and state government agencies including Adult Protective Services, and local Fire and Police Departments.

Ability to:
- Communicate effectively with providers as well as internal and external customers.
- Effectively analyze and solve situations, whether difficult or routine.
- Write clearly and understandably.
- Work effectively with all customers, including but not limited to team members, office staff, providers, and other internal/external customers.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's degree and 3 years experience in Nursing, Environmental Sanitation Public Healthcare, Social Work, Dietary, or similar disciplines; or State Board certifications such as in the field of Medicine. A Master's degree may substitute for 1-year experience.

Pre-Employment Requirements:

May require possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, maintain acceptable driving records, and complete any driver training (See Arizona Administrative Code R2-10-207.12).

Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment. You will be required to pay an $8.25 fee for fingerprint screening.  If hired, you will be able to request reimbursement of the $8.25.


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.