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Constituent Services Liaison

  • 502603
  • PHOENIX
  • GOVERNOR'S OFFICE
  • Full-time

GOVERNOR'S OFFICE

Constituent Services Liaison

Job Location:

Address:  1700 W Washington, Phoenix AZ 85007

Posting Details:

Salary: $40,000 - $45,000 

Grade: 01

Closing Date: OTF

Job Summary:

We are looking for a polite, professional Constituent Services Liaison to work closely with other team members to provide outstanding customer service to constituents. The Constituent Services Liaison may handle a high volume of calls and should seek to create a positive experience for each caller. The successful candidate will be customer focused, detail oriented and able to accept ownership for effectively solving constituent issues; keeping constituent satisfaction at the core of every decision and behavior.

Job Duties:
  • Answering calls from constituents to address their needs efficiently and accurately, explaining possible solutions and ensuring that the constituent feels supported and valued
  • Engaging in active listening with constituents, confirming or clarifying information and diffusing angry constituents, as needed
  • Utilizing software, databases, scripts, and tools appropriately
  • Adhering to Arizona State policies and procedures
  • Understanding of Arizona State policies and services
  • Researching required information using available resources
  • Following up with constituents when required
  • Other duties as assigned
Knowledge, Skills & Abilities (KSAs):
  • Exceptional customer service, Active listening skills, Verbal and written communications skills, Strong time management, Problem Solving, Good multitasking skills, Able to react effectively and calmly in emergencies, Able to maintain customer confidentiality
Application:
  • Applications must include a cover letter and resume. Individuals not providing the required materials will not be considered.
    Please forward all resumes and cover letters directly to Governor's Office HR inbox at GOVHR@AZ.GOV
Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:

  • Sick leave
  • Vacation with 10 paid holidays per year
  • Health and dental insurance
  • Retirement plan
  • Life insurance and long-term disability insurance
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:
  • ASRS
Contact Us:
  • Applications must include a cover letter and resume. Individuals not providing the required materials will not be considered.
    Please forward all resumes and cover letters directly to Governor's Office HR inbox at GOVHR@AZ.GOV

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.