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  • 503961
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Division of Developmental Disabilities

Job Location:

Address:  2200 N Central Avenue, Phoenix, Arizona 85006

Posting Details:

Salary: $43,240.00 - $68,000.00

Grade: 22

Closing Date: Open Until Filled 

Job Summary:

Would you like to be part of a supportive and diverse work culture that helps Arizonans reach their full potential through providing supports and services? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. The Department of Economic Security Division of Developmental Disabilities is seeking an experienced and highly motivated individual to join our team as the Division’s Cultural Competency Manager. This position serves as a manager (includes planning, directing subordinates, and interpreting policy).

Job Duties:

•Support the development, implementation and monitoring strategies and initiatives for the Cultural Competency Program to ensure members receive culturally competent services, and that the Division meets regulatory and program contract compliance. Provide guidance to internal staff and external partners regarding effective strategies and supports to move towards achieving and maintaining cultural and linguistic competency in policies, procedures and service delivery.

•Lead the development and submission of the Cultural Competency Plan / Limited English Proficiency Plan to include inclusion of community representatives in the development of these plans and incorporate feedback from meetings in the community into the plan. In addition, completion of the DDD Limited proficiency Annual Report for the Directors Office.

•Develop education and outreach strategies and partner with cultural and community/leaders and organizations to foster partnerships to assist in the in the development and implementation of the system of care.

•Assist in the development and dissemination of culturally and linguistically appropriate literature.

•Maintain cultural and linguistic competency training program and monitor training compliance to enhance ability of staff and providers to provide culturally and linguistically appropriate services.

•Provide leadership, mentoring, coaching and direct supervision of staff and team members. Complete Performance Appraisals (MAP), Authorize leave, and approve ETE timecards for staff.

•Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

•Knowledge of cultural and linguistic competency principles and concepts.

•Knowledge of Culturally and Linguistically Appropriate Services (CLAS) and American with Disabilities Act (ADA).

•Knowledge and expertise in systems of care and wraparound philosophy and practice, community-based serveries and supports with an orientation to member-driven, guided and culturally relevant systems and services.

•Knowledge of federal requirements related to Medicaid and Managed Care Organizations, state laws, rules, and regulations related to the Division of Developmental Disabilities and AHCCCS.

•Knowledge of Google Suite including, Gmail, Drive, Docs, Sheets and Hangouts.

•Skilled in administrative leadership, advanced problem solving, management, training, development, and organizing professional staff.

•Skilled in analyzing complex problems and identifying and implementing solutions.

•Skilled in evaluating the work products of staff.

•Skilled in Microsoft Office, conflict resolution, coaching, cross cultural, written and verbal skills.

•Ability to demonstrate ability to work effectively with culturally diverse members, staff, contractors, and stakeholders.

•Ability to flexible, creative, assertive, and able to work in a multiple task and multidisciplinary environment.

•Ability to analyze various data reports, search, evaluate, and make decisions.

•Ability to provide leadership to groups and individuals.

•Ability to plan, organize, and manage time effectively.

Selective Preference(s):

Experience in the field of diversity; healthcare setting; Bilingual preferred.

Pre-Employment Requirements:

Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record in accordance with DES Fleet Management- Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Apply through www.azstatejobs.azdoa.gov. For questions about this career opportunity, please call Teresa Brown at (480) 673-0590 or email tbrown@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-673-0590. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.