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CUST SVC REP 2

  • 510213
  • GOODYEAR
  • DEPT OF TRANSPORTATION
  • Full-time
  • Closing at: Aug 8 2022 at 23:55 MST

DEPT OF TRANSPORTATION

Driving the future of transportation with a diverse and innovative team
To learn more about the ADOT team CLICK HERE

CUSTOMER SERVICE REPRESENTATIVE 2

DEPT OF TRANSPORTATION

Job Location:

Address:  14370 W Van Buren St. Goodyear, AZ 85338

Posting Details:

Salary: $34,713.54 

Grade: 15

Job Summary:

This position performs a variety of customer service activities at an ECD Field Office or Ports of Entry. The job requires the CSR2 to interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weights applicable to ECD Port Operations and may screen and weigh or assist with weighing commercial vehicles so a Weigh Master certification is required. The position also examines vehicle registrations and other documents to determine authenticity, issues permits and calculates, collects appropriate fees and taxes and completes associated cash reconciliations. The incumbent will be assigned to one of three shifts and may be rotated as necessary. performing duties which involve continual public contact, which may involve face to face contact with irate individuals.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

Answer various customer inquiries and resolve customer service problems and/or concerns.
Provide information and assistance in various areas to representatives of other states, transportation personnel, law enforcement agencies, title and registration offices and other governmental and private entities.
Heavy customer contact. Provide follow-up, information and assistance in regards to registration compliance and other ECD Enforcement Services programs.
Adhere to strict ACJIS guidelines.
Examine vehicle registration, titling and driver license documents to determine their authenticity and acceptability and provide information to and explain various related statutory requirements to customers.
Utilizing the on-line scheduling system, monitor and adjust as needed to meet business needs.
Perform level 1 inspections of customer vehicles.
Issue permits and calculate, collect appropriate fees and taxes and complete associated cash reconciliations. Is responsible for security of cash receipts, information and a wide variety of accountable forms.
Regulates, through permit issuance domestic and foreign-based commercial vehicle traffic entering and exiting the State.
Prepare appropriate reports and daily cash accounting pursuant to Agency requirements.
Communicate pertinent information through electronic, written or oral means with peers, supervisors, other agencies, other governmental agencies and the public.
Attend various meetings, conferences and training sessions.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:
Knowledge of Motor vehicle laws; Applicable laws and regulations.
Title and registration and permit policies, procedures, fees, forms; Software and databases.
Cash reconciliation and preparation of daily deposits.
Weight compliance and related mileage; calculations.
Office procedures and best practices.
Operation of office machines; Computers.
Principles of conflict resolution.
Principles of problem solving.

Skills in:
Skills in Customer service.
Interpreting laws, policies and procedures.
Oral and written communication.
Basic math.
Use of computers.
Problem solving; Conflict.

Ability to:
Ability to Use a computer terminal.
Perform and reconcile fee transactions.
Work independently.
Be a team player.
Solve complex problems.
Understand and correctly interpret Arizona Revised Statutes.
Communicate effectively.
Use discretion when accessing ACJIS and TPX databases.

Selective Preference(s):

The ideal candidate for this position will have:

Valid Arizona Driver's License. Certification in Arizona Criminal Justice Information System (ACJIS) is required within 90 days.

Pre-Employment Requirements:

This position requires possession of a valid Arizona Class D Driver License. Candidates for this position must complete and sign PART 1 of the State of Arizona Application for Employment at the time of interview, which will allow ADOT to obtain the candidate's motor vehicle record (MVR). The most recent 39-month period shown on the MVR will be reviewed in accordance with A.A.C. R2-10-207.11 (H) and (I). The review must show an acceptable driving record prior to any offer of employment being made by ADOT. If considered PART 2 of the State of Arizona Application for Employment must be completed to allow a reference/background check. Employment is contingent upon an acceptable MVR and background review.

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Participation in the Arizona State Retirement System (ASRS) is mandatory.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-7279. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.