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CUST SVC REP 2

  • 503033
  • PHOENIX
  • CORPORATION COMMISSION
  • Full-time
  • Closing at: Dec 9 2021 at 17:55 MST

CORPORATION COMMISSION

Delivering results that matter by providing best in class support services.

CSR II - Customer Contact Center

CORPORATION COMMISSION

Job Location:

1300 W. Washington

Posting Details:

Salary: 14.5005 

Grade: 15

Job Summary:

The Corporations Division approves corporate names and grants corporate or limited liability company status to entities organizing under the laws of the State of Arizona; grants authority to foreign corporations and limited liability companies to transact business in the State; collects annual reports from all corporations of record; and maintains records for the benefit of public record and service of process.

Job Duties:

You will rotate staffing a walk-up customer service window as cashier for customers filing corporation and limited liability company documents at the Division. This involves the ability to handle and count cash and other forms of payment, data entry of payment and document information, and understanding and advising customers on statutory filing requirements as interpreted by the Division. When not providing face-to-face interaction with the public, you will respond to customer email inquiries.

Knowledge, Skills & Abilities (KSAs):

-Mastery of effective customer service techniques
-Cash handling experience; basic bookkeeping and math skills
-Excellent listening, oral, written and interpersonal communication skills
-Research and problem-solving skills
-Ability to interact positively with customers via the telephone, correspondence or in person, including facilitating the resolution of customer complaints
-Ability to learn and comprehend filing requirements according to Titles 10 & 29 (limited liability companies) Arizona Revised Statutes
-Proficient PC skills
-Good attention to detail and accuracy
-Ability to examine all documents submitted to the ACC for compliance with Titles 10 & 29 and ACC policies and procedures
-Ability to work effectively in various situations in a fast-paced environment.

Selective Preference(s):

N/A

Pre-Employment Requirements:

Any offer of employment is contingent upon successful completion of a background/reference check.
A.R.S. Section 40-101 prohibits Commission employees from having certain interests in entities that the Commission regulates. Applicants shall be required to disclose any interests they may have in the regulated entities during the application process, and as a condition of employment, to divest themselves of any prohibited interests.

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

All positions participate in the ASRS

Contact Us:

If you have any questions please feel free to contact Human Resources at humanresources@azcc.gov

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.