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CUSTOMER SERVCUSTOMER SERVICE REPRESENTATIVE 2

  • 509140
  • PHOENIX
  • GAME AND FISH DEPT
  • Full-time
  • Closing at: Jul 10 2022 at 23:55 MST

GAME AND FISH DEPT

Delivering results that matter by providing best in class support services.

To conserve Arizona’s diverse wildlife resources and manage for safe, compatible outdoor recreation opportunities for current and future generations.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

CUSTOMER SERVICE REPRESENTATIVE 2

GAME AND FISH DEPT

Job Location:

Address:  5060 West Skeet Street, Phoenix, Arizona

Posting Details:

Hourly rate: $17.00 

Grade: 15

Closing Date: 07/10/2022

Job Summary:

The Ben Avery Shooting Facility is one of the largest publicly operated shooting facilities in the country. Our world-class shooting range is a City of Phoenix Point of Pride and has received a Five Star rating from the National Association of Shooting Ranges. Located on 1,650 acres in north Phoenix, the Ben Avery Shooting Facility averages more than 240,000 shooters per year. The facility offers a fun and safe environment for shooters of all experience levels and strives to provide a quality recreation experience for all users.

This position provides customer service support at a 1,650 acre public Shooting Range facility. Provides world class customer service to all internal and external customers received by telephone, in person, or through applications and correspondence.

Job Duties:

Major duties include:
Enters transactions into PC cash register, balances and makes deposits
Answer phones from internal and external customers, communicate using handheld radios, stocking shelves, inventory, cleaning and organizing.
Aids in interpreting rules and regulations to customers
Maintains user group agreements; Schedules and prepares invoicing/collects fees from shooting events, user groups, classes and campers.
Maintains campground reservations and checks campers in/out
Provides program and range information
Performs other duties as assigned

Work schedule will consist of mornings, afternoons, evenings and weekends in a noisy environment, which may include working in extreme heat & cold, wind and/or rain.

Knowledge, Skills & Abilities (KSAs):

The candidate must have experience in/with: customer service techniques; data entry; cash register operation; office procedures and practices; basic office equipment; file organization; multitasking; recordkeeping; and problem solving. The preferred candidate will have knowledge of: clay target sports; firearm handling; range safety operation, procedures and practices; applicable Arizona Revised Statutes; program rules and State and Federal code and regulations regarding weapon and firearm tactics. The candidate must have strong oral, written and interpersonal communication skills and have experience in accounting practices, and working knowledge of Google Suite; Calendar; excellent skills in Typing/10-Key; cash handling abilities.

Pre-Employment Requirements:

A Level 1 Fingerprint Clearance Card will be required. A baseline blood lead level and a baseline hearing test, both which will be conducted on an annual basis, will be conducted prior to employment.

Position requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program.

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Contact Us:

If you have any questions please feel free to contact Milani Barron at mbarron@azgfd.gov for assistance.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.